Salon Administrator/ SPA Concierge

A truly unique opportunity for a really varied and interesting role in a busy friendly urban spa in Weston Super Mare. We are looking for an individual to work closely with the management team who is organised, flexible, calm under pressure has an excellent customer service manner and can take ownership of tasks and see them to completion. Saturday working will be required but not every week. Good written and communication skills is essential as is the ability to prioritise a range of different tasks and complete them to a high standard. Beauty Therapy knowledge or qualifications would be an advantage but are not essential. We need someone who wants to help and will be an ambassador for our brand.

We need someone who is;
- An excellent communicator
- Strong teamworking skills and willingness to get stuck in to any task that is necessary to allow the spa to be efficient
- Excellent attention to detail
- Able to take own initiative, deal with a variety of situations calmly, some difficult when other team members are away from the spa.
- PC/IT skills working with a variety of different platforms, full training will be given but an understanding of microsoft is needed.
- Good work ethic when handling sensitive data
- Monitor and run social media platforms and produce content.
- Ability to manage own work load and prioritise tasks
- Ability to be proactive when dealing with customer enquiries and seek a satisfactory resolution.
- Ensuring the salons run smoothly and profitably.
- Be flexible and support other salons in the group this will involve travel and working in other locations.
- Maintain the highest level of customer service and be implicit in delivering an exceptional customer journey.
- Managing bookings and purchases for both salon group and spa, coordinating resources to provide an exceptional service.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £19,661.00-£22,500.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- 8 hour shift

Work Location: One location