Receptionist

2 weeks ago

Eastbourne, United Kingdom The Shore view hotel Full time

Receptionists check guests in and out, often using a computerised system. You issue keys to guests; either you provide guests with clear directions, or a Porter will show them to their accommodation. You keep accurate records of which guests have arrived at, or left, the hotel. You make sure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments.

You provide guests with information about local attractions and places of interest. You might provide additional services for the convenience of guests, such as ordering newspapers or taxis, storing valuables and taking messages. You make sure that guests receive their messages without delay, along with any mail that might arrive for them. Some Hotel Receptionists operate the hotel switchboard, directing incoming calls and helping guests to make external calls.

Hotel Receptionists prepare a customer's account when they leave the hotel. You put together the cost of additional items such as drinks, telephone calls and newspapers, and include them in the final bill. You take payment from the customer in cash, or by credit/debit card.

Guests might come to the Hotel Receptionist with any queries or complaints - not all of which will be easy to deal with.

In the event of an emergency, Hotel Receptionists have responsibilities such as helping people as they evacuate the building, calling the emergency services, and checking that all guests have reached safety.

**Job Types**: Full-time, Permanent

**Salary**: £9.50 per hour

Additional pay:

- Tips

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Eastbourne, BN22 7AY: reliably commute or plan to relocate before starting work (required)

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