Coroner and Claims Officer
2 weeks ago
The post holder will administer motor accident claims from the Trust’s occupational road risk and motor insurance perspectives. They will assist the Claims Manager in the provision of motor claim analysis reports to the Trust’s Vehicle Risk Management Group; The post holder will administer the day to day processing of Motor claims (claims for Third Party damage and damage to the trust’s own fleet) in accordance with the Trust’s motor insurance Policy and claims handling procedures; The post holder will administer non-motor (‘losses and compensations’) uninsured loss claims against the Trust and non-motor uninsured loss claims made by the Trust against Third Parties where a right of recovery exists bringing same to a satisfactory conclusion; The post holder will administer the day to day processing of requests for information from the HM Coroner (including Police Officers working for the HM Coroner). The Coroners and Claims Officer will also, as required, administer and support HM Coroner case related meetings with Trust staff, the Trust’s Solicitors, attending/supporting at inquests as required bringing same to a satisfactory conclusion; The post holder will assist the Coroner and Claims Manager in identifying risks, lessons learnt and opportunities for The post holder will demonstrate continuous periods of concentration, doing so where the work can be unpredictable, with frequent interruptions. To accurately convey highly sensitive, contentious and complex information to and from individuals who are often unfamiliar with civil and coronial processes. To secure good and effective working relationships for the Directorate internally and externally. To handle own workload autonomously without management delegation, using initiative to decide the best way to complete tasks in line with expectations, policies and procedures. Maintain timely and accurate outputs for all work, balancing continuing and intense work, frequently requiring extended concentration, against a very unpredictable pattern of daily operational Maintain databases daily to ensure accurate and up to date records are kept for both motor claims and Coroner’s cases. Respond to new demands in the role and to build those responses into sustainable systems and Respond professionally and sensitively to daily indirect exposure to highly distressing or highly emotional information (including details of suicides, deaths, child deaths and serious injury) contained within documentation, images, CCTV, verbal accounts and audio recordings. We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles. Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital. We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey. We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks. Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all". Please see the attached Job Description for full details of the duties and responsibilities for this role.
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