Income and Debt Officer

2 days ago

Hackney, United Kingdom RESOURCING CONSULTANCY LTD Full time

**PURPOSE OF THE JOB**

1. To ensure the council’s Commercial property debts are collected on time and to contribute to achieving maximum income collection.

2. To ensure that Hackney’s Aged Debt Ledgers are maintained to a high standard of accuracy.

**SERVICE SPECIFIC ACCOUNTABILITIES**

2. Establishing contact with both small and large regular Tenants and maintaining a relationship to ensure invoices are paid on time.

3. Contacting Tenants where Rent Demands are overdue, stressing the Council’s credit terms and identifying any query that may be preventing payment. Escalating queries to senior levels within the organisation where necessary until satisfactory responses are received.

4. Ensuring accounts are actioned in compliance with the council’s data protection policy.

5. Promoting direct debits as the preferred method of payment for Tenants.

6. Investigating and taking action to resolve failed direct debit payments.

7. Acting as the focal point for customer invoice queries; taking telephone calls from customers and responding to enquiries; ensuring agreed actions are followed through, both internally and externally.

8. Printing and sending copy invoices to tenants and preparing rent statements as requested.

9. Updating customer diary records on the CedAr financial system to show all contact and notable actions.

**Experience and Working Knowledge**

1. Able to communicate effectively at all levels both orally and written

2. Strong numeracy skills

3. Experience of using various software packages effectively, including Word and Excel. Knowledge of using Propman and CedAr would be useful.

4. Able to work on own initiative

5. Basic knowledge of local government function helpful but not essential.

**Work Related Experience**

1. Some knowledge of credit control procedure is essential

2. Previous experience of working in an office environment and dealing with the public enquiries expected

3. A confident telephone manner

4. Able to work in a busy, challenging, diverse and frequently changing environment

5. An understanding of, and commitment to, the development of Equal Opportunities policies and practices within a large organisation and the community

A competent awareness of health and safety policies and procedures

**Job Types**: Full-time, Temp to perm
Contract length: 7 months

**Salary**: From £17.30 per hour

**Benefits**:

- Referral programme

**Experience**:

- Income and Debt Officer (required)
- Administrative (required)
- Customer service (required)
- public sector (required)

Work Location: In person

Reference ID: RQ908909

  • Income and Dispute Resolution Officer

    1 week ago

    Hackney, United Kingdom Teqniq Limited Full time

    Teqniq is searching for a **Income and Dispute Resolution Officer **to work in the public sector. 36 hours per week. 3 months contract. 09:00-17:00 To positively contribute to the Leasehold Services Team responsible for the effective recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve...

  • Benefits and Housing Needs Officer

    1 week ago

    Hackney, United Kingdom 4Social Work and Public Sector Staffing Full time

    **Benefits and Housing Needs Officer - Hackney (Temp Vacancy)** **Pay Rate**:£20.06ph** **Full-Time (37 hours)** **Job Purpose**: Housing Options and Advice Service - Homelessness Officer Prevention work - negotiating with host, aware of S21 notices being legal and eviction process, dealing with landlord harassment, know about N244 re-entry, work with...

  • Benefits and Housing Needs Officer

    2 days ago

    Hackney, United Kingdom Teqniq Limited Full time

    Teqniq is searching for a **Benefits and Housing Needs Officer** to work in the public sector. 36 hours per week. 3 months contract. 09:00-17:00 Housing Options and Advice Service - Homelessness Officer Prevention work - negotiating with host, aware of S21 notices being legal and eviction process, dealing with landlord harassment, know about N244...

  • Financial Assessment Care Charging Officer

    1 week ago

    Hackney, United Kingdom Neway International Ltd Full time

    Neway are looking for a Care Charging Officer to join our client based with Hackney Council. This role is starting 4th Dec, working 36 hours a week, initially for a 4 month contract that will be extended after review. Pay Rate is £18.76 p/h PAYE (plus benefits package) Details: To carry out the financial assessments of service users receiving chargeable...

  • Welfare Rights Officer DHP Specialist

    1 week ago

    Hackney, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £35,000 - £55,000 per year

    5-6 months contract with a Local AuthorityJob Summary:A skilled and knowledgeable Welfare Rights Officer is required to deliver specialist advice and casework in relation to welfare benefits, with a particular focus on Discretionary Housing Payments (DHP).The postholder will provide expert guidance to residents facing financial hardship, ensuring they...

  • Customer Service Officer

    2 days ago

    Hackney, United Kingdom KDS Driving ltd Full time

    familiar with Taranto system is a preference Must have local government customer service Office based in Islington Incoming telephone calls Call centre experience needed 4 years **Job Types**: Full-time, Temp to perm Contract length: 7 months **Salary**: From £15.77 per hour **Experience**: - call center: 4 years (required) - contact center: 4 years...

  • Reviewing Officer

    1 week ago

    Hackney, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £24,000 - £60,000 per year

    3-4 months contract with a Local AuthorityJob Summary:The London Borough of Hackney is seeking two Reviewing Officers to support the Adults, Health & Integration Directorate within the Adults Commissioning Review Team.The postholders will carry out scheduled reviews of care and support plans for adults receiving services under the Care Act 2014, ensuring...

  • Placements Officer

    1 week ago

    Hackney, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time

    3-4 month role with a local authorityJob Title: Placement Information & Payments OfficerSummaryThis is a 3-4 month role with a local authority, focused on delivering a professional, customer-oriented financial transaction service. The position involves contributing to various financial processing functions by inputting and validating data, analyzing...

  • Accounts Receivable Officer

    2 weeks ago

    Hackney, United Kingdom No1 Legal and Professional Full time

    **Accounts Receivable Assistant** - Excellent career opportunity to work at an international fashion house in Hackney, London - Our client will be very numerate and have very good Excel skills. - Hybrid working 2-3 days in the office. **Accounts Receivable Assistant** - Manage all the Accounts Receivable and Credit control tasks - Prepare Accounts...

  • Tenancy Investigations Officer

    1 week ago

    Hackney, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £30,000 - £45,000 per year

    6 months contract with a Local AuthorityJob Summary:The Tenancy Investigations Officer will provide a comprehensive investigative service into cases of tenancy fraud within Hackney Council.This role ensures that social housing is allocated fairly and misused properties are recovered, supporting the Council's commitment to integrity and effective internal...