Service Administrator

DERMATOLOGY BAND 3 WORKING 37.50 HOURS PER WEEK - EMERGENCY CARE AND MEDICINE BASED IN CARLISLE

Provide administrative support to a high standard to the Dermatology Day Unit, on an operational daily basis and also providing assistance and forward planning for all Dermatology Day Services at Carlisle and Dermatology Satellite Unit, West Cumberland Hospital, Whitehaven. This position is currently based at Hilltop Heights.

You should be educated to GCSE English Language (minimum C Grade) standard, be trained to RSA level 2 standard and/or an NVQ level 2 in Administration and/or have the equivalent experience, preferably having a medical administration background.

Excellent communication and interpersonal skills are required as well as a positive approach to working in a team.

We are looking for someone with a pleasant, adaptable disposition who can remain calm under pressure and deal with a busy workload efficiently and effectively.
- Answer department telephones, dealing with patient enquiries about admission and medical enquiries.
- Front of house reception duties and greeting patients.
- Provide a secretarial service including word, processing, filing, audio typing, photocopying. Ensure outgoing correspondence is correct.
- Input live data for coding and activity levels
- Prepare and manage patient lists for specialist Dermatology nurse clinics (biologics, monitoring and roaccutane) and other specialist activities as developed
- Manage Dermatology Day Unit waiting lists for Phototherapy, PDT and Contact Allergy Testing. Select from waiting list replacement patients for any slot that becomes available due to cancellation
- Manage and provide daily lists of all patients attending the Dermatology Day Unit, care and interventions to the Dermatology Specialist Lead Nurse
- Work with trust coding staff to ensure multiple Dermatology specialty tariffs are identified correctly and appropriately entered on the RTT forms and record attendances
- Prepare surgery packs for surgery lists and medical and nursing staffAt NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicyfor eligible vacancies?
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Important Information
- Junk Mail is checked regularly

**Disclosure and Barring Service**:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

**The changes mean that**:

- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

**Standard Check**: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.

**Enhanced Check**: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27 day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

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