Global Head of Securities Services Client Onboarding

The Global Head of Securities Services Client Onboarding is responsible for leading client implementations and the management of other critical programs including change. The objective is to create a global project management team that leverages appropriate technology to achieve best in class service for onboarding new business. This role reports directly to the Global Head of Securities Services Operations with a matrix reporting into the Global Head of Client Service and Solutions and will be a member of the Securities Services Senior Leadership Team. The role has responsibility for approximately 100 staff globally (direct staff and non-employees), and will be expected to travel, as required, to lead this critical function, communicate strategy and priorities, and drive continual upgrades of talent and skills. Specific areas of focus for the next 24 months will be: - Supporting the new business growth in Securities Services - Working very closely with the Global Head of Account Opening with regards to new account openings - Supporting and accelerating the implementation of strategic systems roll outs to improve the onboarding and account opening processes - Rolling out best-in-class operating metrics to track performance and efficiency of the function. Specific areas of global responsibility will include: - Leadership of people and processes associated with planning and resourcing a global service team. - Set strategic direction for SSO Implementations globally and define success criteria in partnership with Business and Technology - Partner with key stakeholders on new business opportunities. Define the implementation strategy for deals, detailing the program management planning and on boarding to ensure successful delivery. - Implement systemic measurement processes to track progress of all open implementations - Create a globally consistent implementations framework that leverages all regions, to also include a best in class change protocol. - Participate in the design and support the implementation for an automated account opening process to support both new and incremental client requests. - Drive people strategies that leverage, engage and develop talent across a global population - Support cultural implementation of Operations Excellence - Overseeing the delivery of strategic re-engineering initiatives and delivery of internal re-platforming initiatives in all regions - Managing budgets and headcount plans to meet targets - Driving the implementation of initiatives to continuously improve STP rates and productivity, including the use of Robotics, workflow, and other innovative re-engineering techniques - Maintaining a culture and environment where processes and controls are continually monitored and potential risks escalated on a timely basis Qualifications & Skills: - 15+ years of experience in Tier 1 global financial institutions preferably in Securities Services - Experience delivering strategic change programmes spanning multiple years in a fast paced, large global financial services firm, ideally in an operations, risk or technology organisation - Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology - Possesses expert level of knowledge in communications and proven success interacting with senior management both in the business, and corporate functions as well as the Operations, Business and Technology environments - Experience in financial planning processes, including budgeting and forecasting - In-depth knowledge of operations and technology policies and procedures - Excellent knowledge of internal Compliance requirements and MCA process - Knowledge of Continuity of Business process - Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources - In-depth insight into how Operations and Technology functions within the product set - Self-reliant, good problem solver, results oriented - Demonstrated experience leading people and developing effective and diverse teams across a global footprint. - **Job Family Group**: Implementation - **Job Family**: Implementation Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting** - Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of empl