Client Services Onboarding Analyst

3 days ago

London, United Kingdom AMS Contingent Team Full time

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we actas an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our investment banking client has been present in the UK for more than 150 years, they're a long-term partner to British business. Today, the Group is formed of 10 divisions and employs 9,300 staff based in 21 core locations right across the country. Theirrole is simply stated: help clients achieve their goals by combining local know-how and global reach. In so doing, they seek to make a positive, sustainable contribution to both the UK economy and society.

On behalf of this organisation, AMS are looking for a number of **Client Services Onboarding Analyst/Associates**for a **6 month** contract based in London 50% and remote 50%.**.**

**Purpose of the Role**:
**As a Client Services Onboarding Analysts you will be responsible for**:

- Management of onboarding pipeline.
- Onboard clients at CCP and 3rd party vendors.
- Assist client service team on post go-live trade issues.
- Ensure agreed service level is provided to all clients at all times.
- First level and center point of escalation for external implementation queries,
- Support and implement 10 principles of client uplift.
- Provide support to sales, marketing and RM teams by attending client visits. Provide example reports and advise on operational capacities and development requirements.
- Process regular procedure reviews and update where necessary.
- Suggest and drive initiatives to support management in improving onboarding and clist service capabilities.
- Assist and support client service manager in ad hoc and DEC projects.
- Liaise directly with internal and external stakeholders where necessary, i.e operations, US/Asia teams, sales, risk, compliance, Central Counter Party's (CCP), exchanges.
- Build and strengthen cross-locational team relationship by actively collaborating with team members and participating in weekly team meetings.
- Develop and implement effective and efficient controls policies and processes that are consistent with best practices.
- Ensure all activities undertaken comply with relevant regulations, legal demands and ethical standards.
- Support sales and execution desks during on-boarding phases for post execution topics and processes
- Analyse pre/post-allcation need for new/existing clients (file allocation, direct fix post-allocation, Traiana, sFTP, NOE,NOA, drop copy), in conjuncture with FIX onboarding and Business Analyst team.
- Design new post-allocation workflows, monitor first trades and manage post go live queries
- Self-motivated individual
- Client focused
- Effective written and verbal communication
- Attention to detail
- Teamwork. Able to work collaboratively in a global fast paced environment
- Ability to handle multiple tasks simultaneously and prioritise independently
- **Desirable**:

- Previous experience in an implementation/on-boarding role
- Operational experience in OTC/ETD clearing functions
- Knowledge of OTC and ETD flows, markets and products
- **This client will only accept workers operating via an Umbrella or PAYE engagement model.**_

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

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