Customer Assistant- Christmas-night Shift-brooklands

7 days ago

Weybridge, United Kingdom Marks & Spencer Full time

Customer Assistant Christmas position throught the night shift. 37.5 hours per week from 27th November to 31st December.
Work template
Sunday, Wednesday, Thursday, Friday, Saturday 22:00 to 06:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Night Receptionist/night Porter

    7 days ago

    Weybridge, United Kingdom Brooklands Hotel & Spa Full time

    **What we are looking for**: We are currently recruiting for a Night Receptionist / Night Porter, to take control and responsibility for the smooth and efficient operation of the hotel at night with the Night Manager and Assistant Manager ensuring the facilities are maintained to the highest standards of cleanliness and IT tasks completed. To be a point of...

  • Customer Assistant Night Shift

    2 weeks ago

    Weybridge, United Kingdom Marks & Spencer Full time

    Customer Assistant night shift in Brooklands. 30 hours per week, Work pattern Thur,Fri,Sat,Sun 23-07 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best...

  • Customer Assistant Night Shift

    2 weeks ago

    Weybridge, United Kingdom Marks & Spencer Full time

    Customer Assistant night shift in Brooklands, 30 hours per week. Two week roster. Salarey £10.90 per hour plus £3.00 per hour worked between 22:00 and 06:00 Work pattern WK1 Mon,Tue,Fri,Sat 23-07 WK2 Sun,Mon,Wed,Thur 23-07 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways...

  • Breakfast Assistant

    1 day ago

    Weybridge, United Kingdom Brooklands Hotel & Spa Full time

    The fabulous Brooklands Hotel has been opened since 2010 and is a modern sleek style Art Deco inspired building with bedrooms and conference suites offering state of the art facilities located on the site of the historic Brooklands race track. We are currently recruiting for a 1907 Restaurant Assistant to join our vibrant and highly successful team....

  • Casual Museum Assistants

    5 days ago

    Weybridge, United Kingdom Brooklands Museum Trust Full time

    **We're looking for Casual Museum Assistants to join our Front of House team!** **Salary: £10.42 per hour, plus holiday pay** We are looking for a number of Casual Museum Assistants to support us during our busy operational periods and our event days. Whilst as a Casual Museum Assistant there are no set days, our busiest time are generally weekends and...

  • Casual Museum Assistants

    2 weeks ago

    Weybridge, United Kingdom Brooklands Museum Trust Full time

    **We're looking for Casual Museum Assistants to join our Front of House team** We are looking for a number of Casual Museum Assistants to support us during our peak summer period. There are no set days with this role, we will contact you when we have a need for cover and you tell us if you are free and available to support. **About the Role** Brooklands...

  • Learning Support Assistant

    2 weeks ago

    weybridge, United Kingdom Brooklands College Full time

    Learning Support Assistant Learning Support Assistant 37 hours per week. 37 weeks per year - £24,105.57 FTE (actual £20,359.93) BRK20 (happy to discuss part time options for the right candidate) Brooklands Technical College is a further education college supporting young people and adults to take the next steps on their career path. We are an inclusive...

  • Learning Support Assistant

    3 weeks ago

    Weybridge, United Kingdom Brooklands College Full time

    Learning Support Assistant Learning Support Assistant 37 hours per week. 37 weeks per year - £24,105.57 FTE (actual £20,359.93) BRK20 (happy to discuss part time options for the right candidate) Brooklands Technical College is a further education college supporting young people and adults to take the next steps on their career path. We are an inclusive...

  • Learning Support Assistant

    5 days ago

    Weybridge, United Kingdom Brooklands College Full time

    Learning Support Assistant Learning Support Assistant – 37 hours per week. 37 weeks per year - £24,105.57 FTE (actual £20,359.93) BRK20 (happy to discuss part time options for the right candidate) Brooklands Technical College is a further education college supporting young people and adults to take the next steps on their career path. We are an...

  • Customer Assistant Foods Night Shift Brooklands

    1 week ago

    Weybridge, United Kingdom Marks & Spencer Full time

    week one - Wed,Thur,Fri,Sat 23-07 week two Sun,Wed,Thur,Fri 23-07 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and...