Casual Museum Assistants

**We're looking for Casual Museum Assistants to join our Front of House team**

We are looking for a number of Casual Museum Assistants to support us during our peak summer period.

There are no set days with this role, we will contact you when we have a need for cover and you tell us if you are free and available to support.

**About the Role**

Brooklands Museum welcomes over 185,000 visitors each year, these are made up of members of the public, Brooklands Members, VIPs, corporate hospitality guests and school groups.

As part of the Visitor Experience Team, you will report to one of our Visitor Experience Officers and play your part to ensure that the Museum consistently provides a high-quality experience to all.

Museum Assistants work flexibly across the Museum supporting a wide range of museum activities. Although much of your day will be spent on front of house activities you will also help with a variety of behind-the-scenes tasks.

Front of house activities include providing a warm welcome to all visitors, providing orientation to the site with suggestions of things visitors might like to see and do, selling merchandise on our shop, recruiting Brooklands Members or supporting our hospitality team.

Your interactions with visitors can make or break someone’s visit. With knowledge and enthusiasm, you will help visitors to find their way around our collections, share stories and facts about the Museum to help every visitor understand ‘it happened here at Brooklands’.

Supporting activities, events and Collection demonstrations you will help bring Brooklands Museum to life for our visitors - we may even ask you to wear period costume to enhance the visitor experience.

But of course, everything we do needs preparation in advance so you will get involved in a variety of behind-the-scenes activities including helping out with administration, supporting event set up (moving barriers and putting out signage) and supporting our volunteers.

We are looking for confident communicators with a “can do” attitude, enthusiasm, and a passion for creating memorable experiences for visitors.

With a sense of pride you will help maintain Brooklands Museum presentation standards - never walking past a piece of litter or ignoring an item that isn’t quite looking its best. You’ll always seek to address issues in a timely manner, reporting or escalating matters as required.

**Main areas of responsibility**:

- Providing a warm and friendly welcome to all visitors at Admissions; you will meet both our customer service standards and income generation targets. You will always present Voluntary Donation and Gift Aid admission prices and upsell Concorde Experience tickets, Guidebooks, Brooklands Museum Membership.
- Ensure our visitors experience the warmest of welcomes from you whether it is through a car window on arrival in our car park, at our admissions desk, or through another entrance on an event day.
- Helping visitors to discover more about the Museum - e.g. Handing out welcome maps, making recommendations about what to see/do and answering any questions they may have.
- Actively engaging with visitors and providing relevant information about the Museum, its collection and stories.
- Selling merchandise in the shop or pop up retail venue on site, helping to keep the shop well stocked and presented to a high standard. You will be involved in the manual handling of stock and will assist getting stock ready to be put on the shop floor, e.g. pricing and displaying clear point of sale. Lifting heavy boxes may be required from time to time for which training will be provided.
- Operate Campbell gate or Campbell gate hut admitting and directing customers.
- Supporting our volunteer teams, this may include providing cover for stewards or the welcome team for breaks or absences.
- Help to boost repeat visits and recommendations to others through positive visitor experience.
- Preparing the site for indoor and outdoor events which may involve manual handling of barriers, furniture signage and event materials.
- Supporting delivery of events and activities, which could include greeting people, assisting with visitor car parking and directions, providing activities for children or school groups, assisting with delivering demonstrations, training to drive some of the vehicles in our collection, school holiday activities, giving talks, ushering or acting as hosts and running check in/registration desks.
- Supporting the Reception team by helping to deliver parcels and post to staff across the Museum.
- Operating or assisting those with mobility issues with operating the Clubhouse stairlift.
- Providing cover for the Reception team, being a central point of contact for visitor information, operating security gates and operating switchboard. This may be for full shifts or lunchbreaks/absence.
- Adhering to health and safety policy and procedures and ensure emergency or unexpected situations are responded to appropriat