Emea London Head of Client Advocacy

Posting Description:
**London EMEA Facultative Client Advocacy Lead**

This is a managerial role, with direct reports of client advocates and junior team members. You will be responsible for the day-to-day leadership and management of the team.

You will work closely with the EMEA Facultative leader, Global Client Solutions Lead, in Region Operational Lead and London Operational Lead.

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- Operational oversight of the advocacy team in respect of business operation, liaising closely with the EMEA Fac Client Solutions lead and London Advocacy leads.
- Day to day management of the EMEA London pipeline and sales management process
- Providing a pro-active approach to ensure efficient handling of our client’s needs
- Liaising with Premium advocates to ensure all premiums are paid on time and organising chasing where appropriate
- Liaising with Claims advocates to ensure all claims are paid promptly
- Preparation of Statistics, KPIs and reports
- Providing advice to clients and colleagues on the scope of coverage and assist them with the interpretation of clauses
- Analysing client requirements to identify an appropriate scope of insurance coverage
- Producing final documentation to confirm coverage to clients and peer reviewing that of the junior members of the team
- Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
- Management and remediation of any identified risk and compliance breaches, working closely with Risk, Compliance and Internal Audit.

**Skills and experience that will lead to success**
- Be educated to degree standard or equivalent
- 5+ years in the (re)insurance market in a similar role
- Have an excellent understanding of the (re)insurance market, or a Chartered member of CII
- Strong experience in managing effective client relationships
- Great analytical and problem-solving skills
- Excellent interpersonal skills, including communication and presentation skills
- Understanding of compliance and FCA regulation
- Demonstrate integrity and professionalism

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

**#LI-IN1