Virtual Receptionist

2 weeks ago

Cardiff, United Kingdom Mon Motors Full time

**Virtual Receptionist (Full Time)**

Due to continual growth we are looking to recruit the new position of Virtual Receptionist. This is a full-time position, working 42.5 hours a week over a 7 day shift pattern, including weekends and bank holidays in accordance with the current rota.

**Key responsibilities**
- To deliver an exceptional customer experience at every opportunity
- To manage all telephone enquiries on behalf of all areas of the business
- Manage any necessary liaison with department manager(s) regarding customer feedback
- Understand and adhere to the brands and group requirements

**Person Specification**
- Ideally have previous experience in customer service role.
- Have worked in a prestige environment
- Have excellent interpersonal / customer skills
- Have excellent communication skills
- Be passionate about delivering an exception customer experience
- Be organised and have good attention to detail

**THIS IS A FULL TIME POSITION, WORKING 42.5 HOURS A WEEK

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