Operations Administrator

**Are you super organised?**

**Do you have previous experience as an Administrator?**

**Great communication skills?**

**This could be the ideal role for you**

A great opportunity has arisen to join The Veterinary Defence Society as an Operations Administrator. You would report into the Operations Manager and act as the first point of contact for VDS members seeking Claims Advice, or support during the lifecycle of a claim, new business enquiries, mid-term adjustments, renewals and support on any policy related activity.

**Operations Administrator (Claims and Membership) Key Responsibilities**:

- Creating and maintaining cases on key IT systems, to follow the latest credit control process, and to use a variety of sources, including Sales ledger, Tableau, and Sage to minimize levels of outstanding debt, whilst remaining sensitive to any difficulties faced by VDS members in paying their premium
- Identify, report, and where appropriate take action to improve or change processes which restrict the team’s ability to deliver the best possible service to members
- To deliver the best possible service to Large Employer Groups by providing clear invoicing, personnel information, and response to queries in a timely manner
- Identify, report, and where appropriate take action to mitigate any risks to the Operations team, or the VDS as a whole
- Liaising with accounts department in relation to claims payments
- Share knowledge of key tasks and activities with other members of the Operations and Change team to support a flexible resourcing model
- Demonstrate willingness to take on any task required to deliver the best possible service to members
- Ensure that all complaints and positive feedback received from members are recorded promptly and accurately, with appropriate actions taken, in order that VDS can fulfil its obligations of reporting such events to the regulatory authorities
- Contribute to the successful delivery of VDS internal projects by participating in requirements gathering, testing, training, and implementation activities
Maintaining the department’s filing system by ensuring that all relevant correspondence is filed appropriately
**Operations Administrator (Claims and Membership) Requirements**:
You will:

- Possess excellent organisation skills and a good attention to detail
- Have solid, well-developed IT skills
- Have previous experience in an administrative role and may have had previous experience in the Financial Services Industry
- Have an ability to remain calm under pressure and be a good team player
- Be able to communicate effectively with a wide variety of people within and external to the Society

You may:

- Have an understanding of the veterinary profession
- Have an awareness of the challenges facing the insurance industry
**What are we offering?**
- Office and home working (Hybrid, although initially you will be required in the office)
- A competitive salary
- Great working team environment
- Non-Contributory Company Pension
- Private Medical Insurance
- Cashplan
- Life Insurance
- Rising holiday entitlement up to 30 days
- Parking space (if working in the office)

And finally, a great place to have a fulfilling and stimulating career.

**If you hold the above criteria, this could be the job for you**

At The Veterinary Defence Society and VDST, we are committed to equality and diversity. We ensure that job standards are relevant to the successful undertaking of the job. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation, any other protected characteristic, or social status.

As part the recruitment process, The Veterinary Defence Society and VDST collects and processes personal data relating to applicants. We are committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Please see here to view our Privacy Notice which details how we will treat your data.

**No external agencies please.