Emergency Call Handler
4 days ago
Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you
We are appointing Call Handlers at our Ambulance Operations Centres in Chelmsford & Norwich.
Our emergency call handlers are hardworking, enthusiastic and must process information quickly and accurately to support patients ensuring that data is accurately input into the Computer Aided Dispatch system, whilst ensuring high levels of customer service. The information and advice you will be giving to patients is managed through a triage tool and will give you the essential information at the time.
You need to be dynamic, able to manage a lot of information at once, have empathy, great communication skills resilience and work well within a team.
All the training and mentoring you will need to undertake this role will be provided - no clinical experience is required
Shifts are covered 24/7 on a rota basis, 365 days per year, including evenings, nights, and weekends. You will work shifts a minimum of 8 hours and a maximum of 12 hours on a roster basis. Staff are paid an additional enhancement for work outside normal hours:
All time on Saturday, and any week day after 8 pm and before 6 am - normal rate plus 35%All time on Sundays and Public Holidays - normal rate plus 69%This could mean for a night shift you receive an extra £4 per hour, and for a Sunday or Bank Holiday an extra £7 per hour.
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Emergency Call Handler
6 days ago
Norwich, United Kingdom Lifeline24 Ltd Full time**Job Title: Emergency Call Handler** **Hours: Either full-time or part-time hours available** **Shift pattern: Monday - Sunday/ early and late shift pattern** **Salary: £10.00 - £13.00 per hour (Opportunity to earn overtime)** **Location: Bowthorpe, Norwich** **General: Full training provided** **About the company**: Lifeline24 is an award-winning...
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Emergency Call Handler
2 weeks ago
Norwich, United Kingdom Lifeline24 Ltd Full time**Job Title: Emergency Call Handler** **Hours: Full Time & Part Time hours available.** **Salary**: - **Day Shifts £10.50- £15 per hour.**: - **Night Shifts £11- £17.50 per hour** **Location: Bowthorpe, Norwich (With the option for remoting working on some shifts available after successful completion of probation)** **General: Full training...
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Emergency Call Handler
2 weeks ago
Norwich, United Kingdom Lifeline24 Ltd Full time**Job Title: Emergency Call Handler** **Hours: Either full-time or part-time hours available** **Shift pattern: Monday - Sunday/ early and late shift pattern** **Salary: £10.50 - £12.50 (Plus additional overtime supplements)** **Location: Bowthorpe, Norwich** **General: Paid Comprehensive training provided** **About the company**: Lifeline24 is an...
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Emergency Call Handler
8 hours ago
Norwich, United Kingdom Spencer Clarke Group Full timeSpencer Clarke Group are looking for Emergency Call Handlers to work within the NHS based in Norwich. Contract - 3 month agency contract with a view to being extended on an ongoing basis. **Permanent Opportunities, with career progression available after 3 months** 24 hours service - days/nights/weekends required on a full time basis - 12 hour...
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Emergency Call Handler
1 week ago
Norwich, United Kingdom East of England Ambulance Service Trust Full timeCan you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are appointing Call Handlers across our three Ambulance Operations Centres in Bedford, Chelmsford & Norwich. Our emergency call handlers are hardworking, enthusiastic and must process...
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Emergency Call Handler
1 week ago
Norwich, United Kingdom East of England Ambulance Service Trust Full timeCan you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are appointing Call Handlers across our three Ambulance Operations Centres in Bedford, Chelmsford & Norwich. Our emergency call handlers are hardworking, enthusiastic and must process...
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Emergency Call Handler
6 days ago
Norwich, United Kingdom Matchtech Full time**Emergency Call Handler - NHS - (Training Given) Shift Work, 4 days on, 4 days off - 12 hours a day £10.40 an hour PAYE (weekdays), £13.62 an hour PAYE (evenings and Saturdays), £17.05 an hour PAYE (Bank Holidays and Sundays) Working in Bedford, Chelmsford or Norwich** You will form part of a team of Call Handlers who will normally provide the first...
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Emergency Call Handler
1 week ago
Norwich, United Kingdom Lifeline24 Ltd Full time**Job Title**:Emergency Call Handler **Hours**:Full Time & Part Time hours available **Salary**:£10.50- £15 per hour **Location**:Bowthorpe, Norwich (With the option for remoting working on some shifts available after successful completion of probation) **General**:Full training provided, flexible start date **About the company**: Lifeline24 is an...
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Emergency Call Handler
6 days ago
Norwich, Norfolk, United Kingdom Appello Group Full timeEMERGENCY CALL HANDLER - Days & WeekendsHours: 18 hours per weekShift pattern: You will be working 3 days per week between Monday and Sunday. The hours you'll be working are from 06:00 to 20:00. You will have your rota 4 weeks in advance. Salary: £11,522.16 per annum (£12.31 per hour)Location: Hybrid - NorwichStart Date : 5th January 2026**You need...
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Emergency Call Handler
6 days ago
Norwich, Norfolk, United Kingdom Appello Group Full timeEMERGENCY CALL HANDLER - NightsHours: 35 hours per weekShift pattern: You will be working 4 days a week between Monday and Sunday. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance. The hours you'll be working are from 21:00 to 07:00, including a 1-hour unpaid break split in 2x 15min breaks and 1x 30min...
