Emergency Call Handler
1 week ago
Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you We are appointing Call Handlers across our three Ambulance Operations Centres in Bedford, Chelmsford & Norwich.
Our emergency call handlers are hardworking, enthusiastic and must process information quickly and accurately to support patients ensuring that data is accurately input into the Computer Aided Dispatch system, whilst ensuring high levels of customer service. The information and advice you will be giving to patients is managed through a triage tool and will give you the essential information at the time. All the training and mentoring you will need to undertake this role will be provided - no clinical experience is required
- Please note qualifications will need to be evidenced*
Answer operational calls that come into the AOC. Utilise the chosen clinical
triage software system in order to prioritise calls as soon as possible. Enter
information into the Computer Aided Dispatch (CAD) system accurately and
promptly. Provide pre-arrival advice to callers where appropriate.
EEAST provides emergency services across a diverse region. Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need.
Please see the attached Job Description and Person Specification for more detailed information around the role and requirements
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