Customer Service Advisor

**Do you have previous telephone experience and are looking for an exciting new career with a generous and innovative organisation where customer service is key?**

The starting salary is £24,912 rising to £26,089 following the probationary period, with the opportunity to progress to over £32,000.

**About WPA**

WPA is a private healthcare provider with over 100 years’ experience in treating our customers the way in which we would wish to be treated. We have won many awards for the levels of service we give and are the only Which? Recommended Provider for private medical insurance.

As a non-for-profit organisation, it’s not only our customers we look after, but our amazing workforce who are the key to our success.

You’ll feel proud to work for WPA due to our inclusive culture, career progression and generous benefits.

**Benefits**

We offer an attractive starting salary alongside our annual non-contractual bonus. Your health and wellbeing is very important to us and you will have access to our private medical insurance cover, a WPA cash plan and private remote GP services. Other benefits include purchasing additional annual leave, pension and length of service awards which make us stand out as an employer of choice.

Social events are fun and frequent, including BBQs on the patio, annual parties, team building and sporting events.

**About the role**

A Customer Support Officer is the first point of contact for all customers enquiries and is predominately a telephone-based role dealing with a high volume of inbound calls. These roles help support our customers in their times of need including registering a claim and helping customers to find the right medical professional so they can access the best possible treatment - essentially delivering a service you are proud of. You will be surrounded by a great team enabling you to thrive and really make a difference to others.

Within WPA we have various departments to capture all aspects of our customer’s needs and currently recruiting are;
- Customer Helpdesk - the first point of contact for claim and treatment queries via the telephone, WhatsApp and Livechat helping to guide customers through their claim journey;
- Customer Relations - responsible for administration and support for existing business;
- Major Corporate Division - looking after our Global Brand and Major Enterprise customers, including many of Britain’s largest and most well-known companies.

Our office opening hours are Monday - Friday 08:00 - 19:00 and Saturdays 09:00 - 12:00 and you could work a variety of shifts within these times. (Evenings and Saturdays are fairly split amongst the team).

**About you**

This role is a great opportunity for someone who is passionate about delivering the highest levels of customer service. You will have, but not a necessity, previous experience of working in a telephone based role, have personal resilience due to the fast paced and sometimes complex nature of the calls that you will take, including discussing personal or sensitive health issues. You will also have confidence, fantastic communication skills and are comfortable working independently but will also thrive as part of a team.

**Application support**

**We are all different, be yourself and thrive**

WPA is a not for profit environmentally friendly organisation whose ethos is treating others as we would like to be treated including our fabulous team, customers, and local community. We hire great people; we believe in everyone and recognise that individual differences is what makes our team stronger.

**Due to business growth and success, successful applicants must be available to start on 4 November or 2 December 2024.**

**Job Types**: Full-time, Permanent

Pay: £24,912.00-£26,089.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Store discount

Ability to commute/relocate:

- Taunton: reliably commute or plan to relocate before starting work (required)

Work Location: In person