Customer Services Advisor
2 weeks ago
HEAD OFFICE
Customer Services Advisor
Customer Services Advisor
Taunton Hospital | Sales & Marketing | Permanent contract | Part time
Up to £19,578 pro rata,
15 hours per week
At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships, driving sales and customer experiences, you could be just who we’re looking for.
The opportunity
**As our Customer Services Advisor you will**:
Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital
Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively
Log enquiries on the Hospital CRM and oversee the customer journey
Undertake bookings for the customers ensuring full adherence to GDPR
Ensure all customer interaction is undertaken in a timely manor
The person
**To succeed as a Customer Services Advisor, you will need**:
Excellent customer service skills
Proven experience in customer service
Excellent written and verbal communication skills
Excellent interpersonal skills and a good level of IT literacy
Good organisational skills
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we’ll take care of what’s important to you.
Nuffield Health Taunton Hospital
Nuffield Health Taunton Hospital is one of the leading providers of private healthcare in the South West. We've built a reputation for clinical excellence and outstanding patient care over the last 40 years. We are constantly investing in our modern hospital. With three new state of the art Ultra Clean Air operating theatres and an endoscopy suite we are proud of the wide range of surgical services and treatments available. The hospital has 41 private en-suite bedrooms split over 2 wards and 11 consulting rooms within our Outpatients Department.
Join Nuffield Health and create the future you want, today.
It starts with you.
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