Customer Service Scheduler

2 days ago

Telford, United Kingdom AMP Clean Energy Full time

**Overview of Role**:
As AMP Clean Energy’s low carbon heat and power business continues to grow, we are on the lookout for an experienced **Customer Service Scheduler **to work within our Telford contact centre / operations hub as part of the internal Customer Service Team.

Your role will be focussing on scheduling deliveries and liaising with the team to ensure our customers receive the best service possible.

If you want to join one of the most exciting companies in the low carbon and renewable heat energy industry, then please get in touch with us.

**Main Responsibilities of the Role**:

- Provide quotations for new / existing customers from the company pricing matrix.
- To understand the customer onboarding process, inputting orders into system and follow up on processing with the team.
- To access, update and accurately record and retrieve customer information from the planning system and CRM.
- To provide an efficient planning solution and drive continual improvement within the team.
- Build close relationships with the team and other areas of the business to ensure the customer receives a positive experience.
- Understand all activities associated within planning and customer service.
- To manage plan vs actual information, utilising that information for better planning.
- Ensure that vehicle utilisation is maximised for our customer base, increasing efficiency of vehicles.
- Work together with the team on ways to improve the planning system and liaise with your line manager.
- Resolve problems relating to transport planning issues to minimise disruption to customers, providing alternative solutions to ensure the customer is retained.
- Look at seasonal changes and planning deliveries to meet our customer requirements.
- Good IT skills including Microsoft Excel, Word and Powerpoint
- Clear understanding of a CRM system
- Sage knowledge would be preferable
- Experience within logistics would be beneficial
- Geographical knowledge advantageous
- Biomass fuel/ fuel supply knowledge advantageous

**Person specification**:

- Ability to communicate at all levels in a clear concise way
- Must be a team player and have a strong attention to detail
- Will be able to work under pressure in a busy contact centre
- Must have a proactive approach and be solution driven

**Remuneration**:
We are offering a competitive salary, which will be discussed at interview.

**Details**:

- Location: Telford
- Hours of work: 40 hours per week -between 08:00-17:00 Monday to Friday.
- Annual holiday entitlement is 25 days. In addition, you will have an annual entitlement of 8 days for public holidays.

**Salary**: £22,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: One location

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