Loss and Fraud Officer

Agenda for Change Band 5
Permanent
37.5 hours per week
If you have excellent communication, IT and analytical skills, with experience and knowledge of investigative procedures, the NHS Business Services Authority (NHSBSA) has an opportunity for you.
The NHSBSA plays an important role in tackling fraud and error across the wider NHS by reducing opportunities for fraud and error and improving the way that fraud and error risks are addressed.
We are currently recruiting a Loss and Fraud Officer to work within the NHSBSA's Loss and Fraud Prevention (LFP) Team.
As a Loss and Fraud Officer, you will primarily undertake investigations into allegations of fraud by assisting and leading interviews under caution and recording information. You will also engage with key staff across the NHSBSA to ensure fraud and bribery risks are recorded and monitored through the production of Fraud Risk Assessments. You will have experience of analysing data and making recommendations therefore you must be accurate, able to prioritise your own workload and work independently within established parameters.
**What we offer**:
27 days leave (increasing with length of service) plus 8 bank holidays
Flexi time
Hybrid working model (working remotely at home and in the office)
Career development
Active wellbeing and inclusion networks
Excellent pension
NHS Car lease scheme
Access to a wide range of benefits and high street discounts
Main duties of job
**As a Loss and Fraud Officer you will be responsible for**:
Gathering and presenting evidence to prove or disprove allegations ensuring appropriate sanctions are considered
Taking witness statements which include exhibits
Engaging with key staff across the NHSBSA to ensure fraud and bribery risks are recorded and monitored
Assist in producing Fraud Risk Assessments
Communicating with potentially vulnerable people
Using various questioning techniques to extract information
Analysing information and deciding next steps
Managing own workload and ability to prioritise
GDPR and requesting information in accordance with legislation
The post is full time and involves occasional travel including overnight stays therefore you must be flexible and hold a full valid driving licence.
The post holder will either hold an Accredited Counter Fraud Specialist (ACFS) certificate or must successfully complete the ACFS training course within 6 months of commencing the post.
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most
We are people connected to care.
Detailed job description
In this role, you are accountable for
1. Capturing the risks identified during the Fraud Risk Assessment (FRA) process which requires you to:

- Research the relevant service area to gain an understanding of the work undertaken prior to any meetings and discuss any relevant findings with the Fraud Specialist prior to the meetings.
- Review processes and procedures within the Service Area to highlight system weaknesses that have allowed or could allow fraud and loss to be perpetrated.Capture the risks that are discussed in FRA meetings with the Services, ensuring you document the risks clearly and concisely to meet the criteria of the Cabinet Office FRA.
- Capture and articulate all relevant controls for each risk, explaining what they do and what they don’t do, including the limitations of the controls.
- Articulate the residual risk which describes how the fraud / loss can still occur despite the controls in place.
- Share the risks with the Fraud Specialist who are responsible for leading the FRA meetings, scoring the risks and sign off the FRA prior to it being shared with the relevant service area for comment.

2. The Consolidated Data Returns (CDR) submission to the Cabinet Office which requires you to:

- Collate data from all relevant s