Head of Fraud

**General information**:

- Job Title- Head of Fraud- Ref #- 9128- Location- Newcastle- Department- Fraud- Business Area- Claims Fraud- Working time- Full-Time- Date Published- 04-10-2024- Closing date- 07-10-2024**Serving our customers, communities, and planet a little better every day.**:
**Salary - Competitive + annual bonus & benefits**

**Work Level - 3**

**Location - Newcastle (Or Glasgow / Edinburgh/Reigate), Permanent**

**Office Attendance
- Our roles are hybrid, however you should be able to travel to our Reigate or Newcastle office, 3 days per week for this position.
- We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.
- We’re looking for a **Head of Fraud** to join our Insurance and Money Services team. Responsible for the overall performance and leadership of the Fraud teams and robustly protecting Tesco customers against fraud. This role will involve the development and delivery of the counter-fraud strategy across TU, and specifically across both Claims and Underwriting, whilst providing assurance to ExCo and the Board relating to fraud systems, controls and performance.
- You’ll manage a significant operational area. You’ll be acting as the Money Laundering Reporting Officer for TU and will be responsible for internal fraud, working with HR and the control functions to implement controls to prevent and minimise the risk of internal fraud. **Please note this is a Certified role.
**What you’ll be doing:
- Managing the delivery of fraud/financial crime prevention and monitoring activities within a significant area of operations such as digital, anti-terrorism, or money laundering to minimize the risk of financial losses or reputational harm in line with the organisation's fraud management policies and procedures.
- Developing fraud prevention policies and procedures and guide the development of related systems to enable the organization to prevent fraud/financial crime, detect and investigate suspicious activity, and mitigate the risks of losses or reputational harm.
- Maintaining a positive, productive service environment which drives a customer-focused culture.
- Exploring and developing a detailed understanding of external developments or emerging issues and evaluate their potential impact on, or usefulness to, the organisation.
- Ensuring that business activities within the area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimize business risk and to protect the reputation of the organisation.
- Identifying and managing stakeholders up to management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
- Communicating the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organisation's objectives; motivating people to commit to these goals.
- Working to improve employee engagement.
- Developing functional or operational policies.
- Developing and/or delivering budget plans with guidance from senior colleagues.

**We need you to have**:

- Ability to builds strong customer relationships and delivers customer-centric solutions.
- Knowledge of the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Consistent accountability to meet commitments.
- Great planning ability.
- Excellent stakeholder management and collaboration.
- Demonstrable strategic Mindset - Seeing ahead to future possibilities and translates them into breakthrough strategies.

**What’s in it for you?
- Prepare for your retirement with our colleague pension scheme.
- Private Medical Insurance (WL2+) and virtual GP Service for you and your family 365 days a year.
- Performance related annual bonus.
- Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
- Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
- Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
- A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
- Take part in our Buy as you Earn and Save as your Earn share schemes.

**Everyone’s welcome
- We want all our colleagues