Medical Receptionist

3 days ago


London, United Kingdom Grafton Medical Partners Full time

At Trevelyan House Surgery, we strive to provide supportive and friendly working environment for all of our staff. In turn, we provide a warm and welcoming service to our patients, who over the years, have built up very strong relationships with our longstanding team members (both clinical and non-clinical), which we aim to maintain.

**Main Duties**:

- Welcome patients in reception area, note their attendance on the computer, or make the appropriate appointment, monitor the flow of patients into consulting and treatment rooms.
- Explain the practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure the correct procedures are completed.
- Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Receive and make calls as required. Divert calls and take messages as appropriate ensuring that full details including name and return telephone number are obtained from caller leaving message.
- Ensure that confidential patient information is stored and handled according to protocol and report any concerns to your line manager.
- Ensure patient and Practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocols.
- To offer a polite, friendly and efficient level of customer service to all our patients.
- To listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team.
- To work within the guidelines set by CQC to ensure that the Practice is safe, efficient and provides the best possible care for patients.

**Essential Criteria**:

- **Experience working in a GP surgery

**Job Types**: Full-time, Permanent

**Salary**: £8.91-£10.00 per hour

**Benefits**:

- Company pension
- Sick pay
Schedule:

- Monday to Friday
- Weekend availability
**Experience**:

- Medical Receptionist: 1 year (preferred)
Shift availability:

- Day shift (preferred)
- Night shift (preferred)


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