Service Advisor

**JLR-Service Advisor**

**£23,805-£30,015 + OTE + £10K**

**Benefits**:
Vehicle purchase discounts - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
Save as you earn plan
- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
Life Assurance - we give you the peace of mind when you need it most
Health Shield Cash Plan - Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers
Discount Gym membership - keep fit with our big brand gym & fitness offers
Cycle to work scheme - get a new bike, equipment or both
Employee Assistance Programme - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
Customer Introduction Reward - refer someone to buy a car from us and we’ll pop some extra cash in your pay check.
Holiday allowance rising with length of service - We reward long service with extra holiday
Great career development - Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
And much more.

**Job Introduction**
As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our RetailCentre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you arequick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retentionand over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

**Main Responsibilities**
To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
Book service and repair work always ensuring workshop and parts availability
To keep customers fully informed of progress and advise of extra work needed
To organise loan car bookings
To invoice on time and accurately used warranty transactions are submitted and invoiced daily
To obtain and process payments according to Inchcape policy
To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
To maintain accurate customer records on Kerridge & Dialog
Help deliver balance scorecard results for department to meet Manufacturers expectations
To make telephone follow-up / Up sell / Progress calls
To convert as many inbound / outbound calls into bookings as possible

To be a success in this role, you will have:
Effective communication skills
Commitment to delivering customer excellence
A good standard of verbal and numerical reasoning
Computer literacy
A keen eye for detail
Previous experience in a target driven role. Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealershipshave specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.