1st Line Support Engineer

24 hours ago

Finchley, United Kingdom Inspiring Interns & Graduates Full time

We have a very clear vision, to be the "Go To" company for Business IT Related Technology. We want our clients to want to work with us and our competitors to want to be us. A big vision but most definitely achievable. Our clients are our focus, and we aim to foster solid relationships by providing exceptional customer service, using our four core values: - Quality Service & Performance - Efficient & Proactive Relationships - Teamwork - Transparency & Trust We make sure that we are at the forefront of all emerging technologies to enable us to provide our clients with the most effective solutions for their business. We are partners of the Ingram Micro Trust X Alliance, the premier global community for top performingsolutions providers. This allows us to have access to the latest in emerging technologies worldwide. We support over 3500 desktop computers and their users. We at the forefront of IT consultancy for Cloud Solutions, unrivalled Technical Support & EmergingTechnologies. We truly value our employees and embrace the ethos that we are all responsible for the success of the business and that all members of staff make valuable contributions. We ar avery much a family business at heart. Founded in 1983, we are a well - established, growing business that puts an emphasis on employee value and development. We are based in purpose-built offices in Brent Cross and currently have 35 employees. We arelooking for an experienced and driven 1st Line Support Engineer to join theTeam. QUALIFICATIONS/EXPERIENCE EXPERIENCE 2 years as an IT Support Engineer or similar role using Microsoft Technologies Experience working within an MSP Hands on experience with Windows/Mac OS environments Microsoft Office 365 including Teams & Exchange Online Mail Security Microsoft SharePoint Microsoft & Windows Infrastructure LEVEL N/A N/A Intermediate Intermediate Intermediate Intermediate Intermediate REQUIRED DESIRABLE RECRUITMENT 1 1ST LINE SUPPORT ENGINEER EXPERIENCE Windows Server (Active Directory, DHCP, Domain Services, Group Policy, DNS) Routing, switching & firewall rules Microsoft Azure Platform VPN VOIP Configuration Relevant Certifications (e.g., MCP, MCSE, ITIL) Degree in relevant field (e.g., Computer Science, Networking, Information Systems) Linux Systems RESPONSIBILITIES LEVEL Intermediate Basic Basic Basic Basic Basic Basic Basic REQUIRED DESIRABLE ? Conveying regular updates and feedback to customers ? Meticulous with updating service tickets ? Hands-on physical hardware replacements ? Following & implementation of work-based procedures ? Works well under pressure ? Excellent communication and written skills ? Exceptional customer service ? Able to assess and solve problems proficiently ? Great team player ? Able to work on own initiative ? Diligent attention to detail ? Great time management skills ? Self-motivated ? Ability to prioritise tasks WORKING HOURS & RENUMERATION EQUAL OPPORTUNITIES We are an equal opportunities employer and as such, are committed to a policy of treating all its employees and job applicants equally. We do not discriminate against any employee or applicant on the grounds of (including and not limited to) their race orcolour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation or disability. PERSON SPECIFICATION ? Full-Time ? Office & home based (to be discussed further at interview) ? Must be willing to travel to clients ? 8-hour shift to be worked within core hours of 8:30 and 18:00 ? Shift assignment would be discussed further at interview

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