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New Enquiries Coordinator
2 weeks ago
**Tees Law** is a **Top 200 UK law firm**, with over 400 dedicated professionals across our six offices. We offer expert legal services and independent financial advice to a wide range of clients, including individuals, businesses, professional partnerships, charities, schools, multi-academy trusts, and national corporations.
Founded in 1913, Tees has grown from a traditional family firm with strong community roots into a modern, forward-thinking practice. Our vision is simple: to be the firm of choice for **exceptional service, quality of life** and doing **business responsibly**.
At Tees, we believe in open, honest, and empathetic communication. No matter how complex the situation, we offer clear, long-term solutions tailored to each client’s needs. Drawing on over a century of experience, we proactively anticipate challenges and share insights to help our clients achieve a better future.
Our mission: helping people to **a better future**
**About the role**
We have a new and exciting role for a **New Enquiries Coordinator,**to join our dynamic **Private Client** team in **Bishop's Stortford**. This is an exciting opportunity for someone to take the next step in their career whilst providing an exceptional service and vital first impression to the firm.
**What this role would include**
- Speaking with clients to obtain a thorough understanding of their requirements and ensuring a smooth transition into our services.
- Establishing a thorough knowledge of the Private Client legal services we provide and collaborate with departments to ensure timely delivery of our services.
- Accurately preparing clients initial paperwork and documentation.
- Proactively developing and improving the new client onboarding function by providing feedback to the Client Services Manager.
**What we are looking for**
- Experienced customer service background; confident telephone manner and able to handle a high volume of calls.
- Ability to multi-task and work methodically managing own time effectively.
- Demonstrates a commitment to the highest level of client service with a strong administration background and attention to detail.
- To proactively build relationships with managers, staff and clients.
**Our commitment to you**
At Tees, we offer a comprehensive benefits package to support your well-being and career growth, including:
**Professional Development**: Access to training programs, and career development resources.
**Health and Wellness**: Permanent health insurance, wellness programs, and mental health support.
**Financial Benefits**: Competitive salaries and discretionary payments.
**Supportive Work Environment**: An inclusive and collaborative culture that values diversity.
**Work-Life Balance**: Generous annual leave, plus birthday off.
At Tees, diversity and inclusion are the heart of our vision for a better and more equitable future. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and socioeconomic background. We recognise that by embracing diversity, we can harness the collective power of our employees and create a culture that promotes collaboration, empathy, and understanding.
By prioritising diversity and inclusion, we believe that we create a more innovative, creative, and compassionate workplace. Our diverse perspectives lead to better problem-solving and enhanced decision-making, enabling us to better serve our customers and make a positive impact.
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Financial planning services
- Gym membership
- Health & wellbeing programme
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
