Service & Maintenance Coordinator

2 weeks ago

Bishop's Stortford, United Kingdom Pitkin & Ruddock Full time

BISHOP'S STORTFORD
Pitkin & Ruddock Ltd provides complete temperature control solutions, service and maintenance to all our customers in the Hertfordshire region and across the UK. Established in 1954, we pride ourselves in supporting both large and small businesses. We are looking for a Service & Maintenance Coordinator to join our team at Bishops Stortford. This person will be responsible for coordinating our Maintenance and service functions within our Bishops Stortford branch.
You will need to be self-motivated, enthusiastic and have exceptional communication and interpersonal skills. You must be able to organise varying workloads and manage planned work schedules but be adaptable to unprogrammed changes. You should also be capable of working on own initiative, managing your own workload effectively and have excellent attention to detail. Proficient use of various computerised office systems and other IT will be required.
Key Responsibilities of the role include:

- Working with the Branch Manager and projects team, organising our engineering staff to ensure work is carried out in an effective and efficient manner.
- Working with the Branch Manager and projects team in the planning and scheduling of service, maintenance and installation work.
- Receiving incoming telephone calls from customers placing service calls and progressing work.
- Raising job cards and associated documentation via our IT systems to support the day-to-day

service and maintenance operations of the branch.
- Procurement of equipment, services and sub-contractors to support projects and day to day

service and maintenance operations. This will include placing orders with suppliers,
progressing outstanding orders, overseeing delivery and checking in goods and equipment.
- Processing of internal paperwork to allow the smooth operation of the branch, this includes: job cards, work reports, engineers’ timesheets, maintenance sheets, purchase orders and

delivery notes.
- Identifying areas where business can be fully developed with existing customers and new

opportunities for P&R in our marketplace. This may include visiting existing and potential
customers to promote our service and maintenance activities.
- Production and follow up of customer quotations to support service and maintenance

activities.
- Providing a timely response and exceptional levels of service to all remedial works and sales

enquiries.
Everything we do at Pitkin & Ruddock starts with people; our success is built on long-term working relationships with our customers, employees and suppliers. We are a large, local, family business that take pride in delivering excellence through service.
We consider our employees to be part of our family, and continually invest in their development so our business will grow - this ensures that we continue to meet the challenges of an ever-changing world of technical and environmental issues.

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