Technical Administrator

24 hours ago

Dunfermline, United Kingdom EVi Renewables Full time

At EVi, we provide renewable energy options for domestic and commercial customers. Our aim is to deliver an efficient, professional service, reducing energy bills that meet the customers needs and capabilities.

**Role Overview**:
The Technical Administrator will be organised, efficient and provide a clear and professional line of communications throughout the company. A high level of professionalism is required and attention to detail is a must where communication and documentation is required.

**Duties include**:
Extraction of survey information and creation of job sheets in tandem with QS.

Update CRMs to include customer updates, ensuring responses in line with KPIs and communication between customer, outside agencies and staff.

The maintenance of schedules, CRMs and electronic filing systems ensuring smooth operations through timely population and communication.

Engagement with outside agencies at local authority or manufacturer level to supply appropriate paperwork and follow up communication.

Address client enquiries and efficiently communicate, address, or signpost accordingly.

Provide ongoing technical support for customers.

Assist in stock control, orders and checks.

The maintenance and update of the Faults Register and communicating with key players such as customers, staff, manufacturers and accounts for appropriate actions.

**Qualifications and Skills**

Electrical background NC/HNC/HND preferred.

IT literate and competent in Office 365, Social Media Marketing and CRM.

Technical awareness or background is desired but can be trained.

Organised and efficient.

Clear and professional communication.

Full Driving Licence.

Good knowledge of office management and systems.

Courteous, polite, flexible, friendly and good sense of humour

Pay: £22,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

COVID-19 considerations:
At EVi the safety of our Staff and Customers is our highest priority. We operate in accordance with government guidelines for COVID-19

Work Location: One location

Reference ID: 125

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