Rehabilitation Case Administrator

One of the UK's largest providers of rehabilitation case management and treatment services is looking for an experienced Rehabilitation Case Administrator / Coordinator to join their team in Bristol.

**About the Company**:
They are one of the UK's largest providers of rehabilitation case management and treatment services for the personal injury, corporate and medical insurance markets.

As a specialist healthcare provider, they help people who have been injured following an accident or those experiencing health issues which affect their work, to recover and get back to doing all the things they care most about. They call this injury rehabilitation.

They are passionate about improving people's health and enabling them to access high-quality, efficient and effective healthcare.

Their role is to help people navigate the complexities of private healthcare provision, working with a network of trusted healthcare providers to make sure they get the treatment they need and recover as fast as possible.

**Who they are looking for**:
They are looking for an individual to join their Treatment Services Team to assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through their supplier network. You'll be instrumental inensuring their clients receive the right treatment at the right time.

They are looking for someone who is prepared to get stuck in, thrives in a fast-paced environment and takes ownership of activity.

This is a fantastic opportunity for an enthusiastic, empathetic and conscientious individual who is keen to learn and is interested in taking the next step in their career.

Whether you're just out of university, looking to make a move from retail or hospitality, or have a few years of administration experience and are looking for your next challenge, they have the role for you.

**What you can expect from them**:
You'll be joining a team of friendly, supportive and energetic Rehabilitation Case Co-ordinators. They provide all the training you need to get started and make an immediate impact. Their team of experts will provide ongoing support to help you further enhanceyour skills.

You'll find plenty of opportunity to develop your expertise and experience to build a career path in the unique world of injury rehabilitation.

As well as a competitive salary, this role comes with some amazing benefits such as a discretionary bonus scheme, hybrid working, 25 days holiday (plus Bank Holidays), generous pension contribution, cycle to work scheme and health cash plan.

There are also some great opportunities to get involved in wider business initiatives including the Environmental Social Governance (ESG) and Social Committees.

They think they offer a great package, but don't just take their word for it - they are officially Certified as a great place to work.

**The role**:
Every case is different which means this role offers a lot of variety, and will see you:

- Work with some of the top case management professionals, helping to manage cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately.
- Liaise with insurers, solicitors, employers and suppliers to take referral details, arrange treatment and follow up with clients and customers.
- Create and manage case information on their bespoke system to ensure a smooth journey for their clients and customers.
- Help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved.
- Use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them.
- Take an empathetic and understanding approach when making decisions regarding an individual's healthcare, taking into account the perspective of all parties.

**About you**:
In order to be considered for this role, you will be:

- Comfortable working with a range of IT systems including Microsoft 365 and their own bespoke systems.
- Excited to learn new information and prepared to get to grips with the complex nature of their industry.
- Focused on delivering an excellent service with absolute attention to detail and a 'right-first-time' approach.
- Able to take an analytical approach to problem solving, using all the information available to find the best solution.
- Genuinely interested in and understanding of others and enjoy working with different people from different backgrounds.
- Confident in setting high standards for yourself and driven by performing well in sometimes difficult situations.
- Positive, optimistic and able to persevere in the face of setbacks, taking a proactive approach to tackling these.
- Comfortable with changing circumstances and enjoy overcoming challenges.

**Qualifications and experience**:

- Experience in an administrative, medico-legal or insurance (e.g claims handling) setting would be highly preferred
- Demonstrable experience processing high volumes of complex information and learning new systems

If this role sounds of interest, please click **APPLY** for consideration.

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