Case Officer

2 days ago

Manchester, United Kingdom Office Angels Full time

**Case Officer**

**£13.97 per hour**

**Manchester City Centre**

**Hybrid working**

**Temporary**

**Full-time (37 hours per week)**

**Key Responsibilities**:

- Processing complaints and recommending/deciding on the appropriate course of action.
- Working with regional teams to progress complaints quickly by liaising with senior team members to ensure work is completed to standard.
- Providing an excellent service to complainants.
- Quality checking yours and others work.
- Supporting the administrators within the team.
- Following strict procedures and protocols.
- Updating the in-house database to ensure your work is recorded currently.
- Following strict processes and procedures.
- Managing own caseload of complaints.

**Person Specification**:

- Excellent verbal and written English (essential).
- Previous administration experience in a busy environment (essential).
- Ability to work at pace and work independently (essential).
- Excellent organisational skills (essential).
- Ability to follow stringent policies and procedures (essential).
- Basic understanding of safeguarding (desirable).
- Experience of managing own caseload (desirable).

**Benefits**:

- Weekly pay
- Hybrid working

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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