Customer Experience Assistant

4 days ago


Kilmarnock, United Kingdom East Ayrshire Council Full time

Ref no:

- EAY11493
- Published:

- 27/06/2025
- Closes:

- 25/07/2025
- Location:

- Stewarton Area Centre Avenue Street Stewarton, KA3 5AP
- Rate:

- £14.26 - £14.93 per hour pro rata
- Contract Type:

- Temporary
- Position Type:

- Full Time
- Hours:

- 35 hours per week

**Job Purpose**: Your enthusiasm for delivering excellent customer care will ensure a warm and welcoming environment is provided within our Cultural Hubs and venues. You will be driven by a commitment to deliver outstanding services within busy facilities, whilst maintaining the highest level of standards and contributing to an overall excellent customer experience. Please see the attached Key Duties and Job Specification which outline all responsibilities and duties for this post. TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE ON THE APPLICATION THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION.
- ** Rate of Pay**: Rate of Pay £14.26 - £14.93 per hour Hours of work will be 35 hours as per the attached work pattern. This is a fixed term post until 31st March 2026.
- ** Responsibilities and Our Values**: Contributing to and delivering excellent customer service across East Ayrshire Leisure Trust, the Customer Experience Assistant will prepare and deliver a wide range of planned programmes, activities and events contributing to the design and delivery of innovative, modern and sustainable services. Working within a performance management and continuous improvement framework, the postholder will strive to exceed the expectations of the Trust’s Strategic Vision and Delivery Plan, and in doing so, promote and recognise the importance of people in delivering our vision and values;
- Being honest and demonstrating integrity at all times - Engaging and inclusive with our people, partners and stakeholders - Striving for continuous improvement by being ambitious and aspirational in all that we do - Taking responsibility and being accountable for our organisation and our service delivery



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