Customer Service Coordinator

2 weeks ago

St Day, United Kingdom Concorde Group Full time

**Role overview**

My Client is looking for a Logistics and Dispatch Coordinator to join their dynamic team within the renewable energy sector. As part of the Operations Team, you'll play a crucial role in delivering market-leading products and ensuring a seamless customer experience.

**Key Responsibilities**:

- Accurately record new sales and repair orders onto our ERP system.
- Produce invoices and handle payments via the online Virtual Terminal.
- Coordinate with customers to arrange delivery times and gather necessary information for successful delivery.
- Liaise with third-party suppliers to ensure timely delivery of ancillaries.
- Process daily customer product deliveries and arrange shipping with third-party hauliers.
- Handle customer returns in accordance with company processes for quick resolution.
- Report issues, status, and progress to management as needed.

**Experience Required**:

- Previous experience in customer-facing roles, particularly in handling orders and shipments.
- Familiarity with ERP systems is beneficial.
- Confident in taking payments and data input.
- Able to work under pressure in a fast moving environment.

**Characteristics**:

- Friendly, engaging, and enthusiastic.
- Flexible, problem-solving, with a can-do attitude.
- Well-organized, able to work both independently and as part of a team.
- Comfortable communicating.

**Essential Skills**:

- Strong customer service and attention to detail.
- Proficiency in computer skills, including documents, spreadsheets, and online systems.
- Ability to multitask and use initiative to problem solve.
- Experience in Logistics and Dispatch.

**Desirable Skills**:

- Familiarity with ERP or other IT systems.
- Knowledge of order-processing and shipping procedures.

**Benefits**:

- Competitive salary: £20,000 - £23,000 dependent on qualifications and experience.
- Company pension scheme.
- 25 days holiday increasing to 30 days holiday (plus bank holidays) for 5+ years' service.
- Opportunities for personal and professional development.
- Private Health Insurance available after one year of service.

If you meet the requirements above and are looking for an exciting opportunity in logistics coordination, we encourage you to apply

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Private medical insurance
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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