Repairs Scheduling Team Leader

1 week ago

London Bridge Station, United Kingdom The Hyde Group Full time

**Repairs Scheduling Team Leader**

**London Bridge**

**Up to £38,000 per annum**
- Internally, this role is known as Scheduling and Delivery Team Leader_

**Hyde is looking to recruit a Repairs Scheduling Team Leader.**

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.

As a Repairs Scheduling Team Leader at Hyde, you will be working within our Property Services team, overseeing the Property Maintenance Scheduling Team to deliver an efficient, high-performing scheduling function that supports excellent customer service and operational delivery.

**Responsibilities**:

- Lead, coach and develop the Property Maintenance Scheduling Team to ensure service excellence
- Manage operative workloads to meet KPI targets and maximise productivity, efficiency, and commercial performance
- Oversee the daily scheduling and reallocation of works across repairs and maintenance operatives
- Monitor WIP (Work in Progress), using data and reports to identify trends and drive performance improvements
- Collaborate closely with Trade Supervisors, Customer Operations, and other stakeholders to deliver a seamless service
- Promote a culture of continuous improvement through effective leadership, system use, and data insights

**Skills and Experience Required**:

- Proven experience in managing a scheduling function, ideally within property maintenance or repairs
- Strong understanding of housing repairs and maintenance - this is essential
- Demonstrated leadership and team development experience
- Knowledge of scheduling systems and reporting tools
- Experience working to KPIs and driving service improvements
- TMC knowledge desirable

**Benefits**:

- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package
- Volunteering days
- Hyde operates an agile approach to work, requiring you to be in the office 40% of your time

Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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