Repairs Scheduler

4 weeks ago

London, United Kingdom GNA Group Full time

Repairs Scheduler Location:Stratford, East London Salary:£30,000 per annum Contract:3 Month FTC (Temp to Perm Available)About the Company Our client is a respected and growing property services specialist with a strong track record in delivering compliance, safety, and refurbishment projects across social housing and public sector portfolios. Their focus is on quality, integrity, and long-term relationshipsensuring that every home and building is safe, compliant, and well cared for. They work with local authorities, housing associations, and main contractors to deliver responsive repairs, planned maintenance, void works, and compliance upgrades across London and the South East.Benefits (for permanent staff) - Annual Leave: 22 days, increasing with length of service -Perkbox Membership:Access to discounts, free coffees, and wellbeing perks -Long Service Awards:Recognition for loyalty and milestones -Volunteer Day:One paid day per year to support a charity or community causeThe Role We are seeking an experienced Repairs Scheduler to coordinate and schedule responsive repairs and maintenance works across social housing stock. Youll be responsible for efficiently allocating jobs to operatives and subcontractors, ensuring timely completion of repairs such as plumbing, electrical, carpentry, and general building maintenance, while prioritizing resident satisfaction and compliance. Youll work closely with Repairs Managers, Resident Liaison Officers (RLOs), and trade teams to optimize schedules, manage workloads, and minimize downtime for residents.Key Responsibilities Coordinate and schedule day-to-day responsive repairs and maintenance jobs using scheduling software. Allocate tasks to in-house operatives and subcontractors based on availability, skills, and location. Ensure all repairs meet service level agreements (SLAs), health & safety standards, and resident expectations. Monitor job progress, update systems with real-time status, and handle escalations or reassignments as needed. Identify and report issues, delays, or variations promptly to the Repairs Manager. Maintain accurate records including job logs, appointments, and customer feedback. Requirements Proven experience as a Repairs Scheduler or in a similar scheduling role within social housing, property maintenance, or facilities management (essential) Strong organizational and multitasking skills with the ability to prioritize under pressure Excellent communication and customer service skillsable to handle resident queries and team coordination Proactive, detail-oriented, and able to manage high-volume workloads to meet deadlinesTPBN1_UKTJ

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