Bank Administrator

Your role at Spire Norwich hospital is to provide an efficient administration service in the Paramedical reception area, working within the established policies and processes. To ensure an exemplary level of customer service is upheld in the provision of service to patients, visitors, consultants and the Spire team.

**Duties and Responsibilities**:

- Welcome & check in all out-patient physiotherapy and radiology patients for their appointments in line with departmental processes.
- Book all out-patient/in-patient physiotherapy appointments accurately and efficiently in line with departmental processes.
- Advise patients of relevant charges, accept payments and issue receipts.
- Liaise with other departments within the hospital to ensure a patients pathway is accurate
- Maintain clinic schedules within S.A.P. and the Radiology Information System
- Liaise with medical records to retrieve and re-file patient records as required by the department.
- Maintain and update both paper and electronic patient records.
- Maintain departmental records and assist with the collection and recording of statistical data.
- Adhere to all hospital policies regarding confidentiality when dealing with patients face to face, over the telephone, or whilst handling patient records.
- Deliver friendly and efficient customer service, creating a warm welcome for hospital patients and visitors with the aim of retaining and attracting new customers.

**Who we're looking for**
- Educated to GCSE standard in English and Maths or able to demonstrate equivalent work experience.
- Experience of working in a customer focused environment.
- Ability to use IT systems with working knowledge of Microsoft Office packages, Outlook, Excel and Word.
- Good communication skills both written and verbal.
- Ability to work unsupervised using own initiative.

**Benefits**
- Bank colleagues are paid weekly
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
- Access to Spire Healthcare pension
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, it's more than just treating patients; it's about looking after people. _**

About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to _'make a positive difference to people's lives through outstanding personalised care' _. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

About the Team: Spire Norwich Hospital is part of the UK’s most respected private hospital groups who strive to make a positive difference to patients’ lives through outstanding personalised care. We provide a full range of treatments and offer fast access to expert healthcare, from consultations, diagnosis, procedures, treatments and aftercare.