Customer Relations Administrator

About the role
Booker Group are seeking a talented individual to join their team as a Customer Relations Administrator. Booker is the leading UK wholesaler now part of the Tesco Group supplying to various retailers & caterers throughout the UK. You will join a friendly and supportive team with a fantastic, fun working atmosphere

You will be responsible for
As a Customer Relations Administrator, you will be a key part of the Customer Relations Team, working alongside a talented and dedicated technical team, where you will be responsible for the handling of all customer and internal product quality complaints.
We deliver a high standard of customer service, whilst protecting the interest of the Tesco Group. We ensure efficient communication with our customer and suppliers to resolve issues in a timely professional manner.
Additionally as part of the team you will be responsible for maintaining accurate data records, continually monitoring complaint activity to highlight emerging problems / trends. Assisting Technical Managers by producing complaint summaries and requests for adhoc data.
Within this role you will have the opportunity to strengthen your skills and progress within the team or broader company.

You will need
- Excellent communication skills
- Great organisational and time management skills
- Good standard of written English and Numeracy
- Ability to work independently and as part of a team
- High attention to detail, with good IT skills

About The Company
Be part of something special. Join our team at Booker.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.

Booker Group comprises of Booker Wholesale, Makro Wholesale, Booker Retail Partners, Booker Direct, Classic Drinks, Ritter Courivaud and Best Food Logistics. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
- A great holiday package