Installation Coordinator

1 week ago

BartonuponHumber, United Kingdom Wren Kitchens Full time

**About The Role**:
Whether arranging a delivery, helping with a product query or dealing with a complaint our Installation Coordinators are responsible for creating award winning, positive experiences.

Bright, friendly and attentive, our brilliant teams are focussed on doing the best for our customers. They're the ones with the first-class communication skills and they do it professionally and efficiently every time.

**Main responsibilities**:

- Proactively resolving customer queries and issue
- Taking ownership of each customer call to provide the best resolution
- Assist stores with any related queries or concerns relating to the systems or processes
- Identify and report on any processes that could result in a poor customer experience
- Demonstrate empathy and clear understanding when liaising with customers in a professional manner

**What Wren offer**:

- Free access to our onsite gym 24/7
- Enjoy subsidised meals in our two fantastic restaurants
- Free on-site parking
- Staff discount on purchasing a kitchen after a full 1 year of continuous employment
- Employee of the month with perks including gift vouchers
- Free refreshments brought directly to your desk throughout the day
- Free annual eye tests as well as a contribution to new glasses
- Refer a Friend Scheme
- Quarterly Bonus Scheme

**About You**:
**Desired skills and knowledge**:

- Attentive with a strong focus on the customer experience
- Active listener and respectful questioning technique
- Demonstrates emotional intelligence and empathy
- Passionate with the ability to take ownership of customer queries and confidently resolve issues where required
- Ability to effectively organise and prioritise your own workload
- Excellent oral and written communication skills
- Proven ability to thrive in a fast-moving environment
- Excellent computer skills including Microsoft Office
- Flexible with working hours & overtime, including weekends & evenings
- Excellent attendance with proven reliability and can adhere to the agreed work schedule
**About The Company**:
Wren Kitchens are not only passionate about kitchens, we are passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story

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