Libraries Team Leader

**Salary**

£27,711.00- £30,060.00 per annum

**Contractual hours**

37

**Basis**

Full time

**Region**

Leamington Spa

**Package**

Full time, Permanent

**Job category/type**

Customer Service, Libraries

**Date posted**

15/07/2025

**Job reference**

RA0006948

**About Us and the Role**

The successful applicant will line manage Customer Services Assistants at Leamington, Kenilworth, Southam, Lillington and Whitnash Libraries. Your main base will be Leamington Library, but you will need to be flexible with your approach to work across all sites and with your working hours to ensure the team are supported, which will include working at service points as required.

You will need to be enthusiastic about customer service, outreach work & events/activities, encouraging and coaching the Customer Services Assistants/staff to exceed customer expectations through effective 1-1s, appraisals and leading by example.

Having experience of working with members of the public, you will understand the need to use your own initiative to problem-solve and respond positively to ensure continuity of service.

Applicants will need to evidence operational and people management skills, leadership qualities, and the ability to undertake responsibility for performance and standards.

**Key Skills & Experience Required**
- 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
- 2 years' experience of library routines and customer service experience.
- 2 years' experience of working as a staff supervisor.
- Effective communication skills, in person, by telephone and in writing.
- Ability to work effectively within a team and with staff at all levels.
- Ability to organise workloads, to plan and implement programmes of work and to delegate effectively.
- Ability to work effectively under pressure and to meet deadlines.

For further information please see the Job Description and Person Specification below;

**Libraries Team Leader**

**Working for Warwickshire -**_This is the difference you make_**

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

**Additional Information**

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Closing date: 4th August 2025
Interview date: W/C 18th August 2025

**Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.