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Administration Team Leader

2 weeks ago

Leamington Spa, United Kingdom Nuffield Health Full time

HEAD OFFICE

Administration Team Leader

**Customer Service Advisor Team Leader**

**Warwickshire Hospital | Administration | Permanent | Full Time |**

**Up to £30,500 per annum depending on experience**

**37.5 hours per week**

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

Our Warwickshire Hospital has an opportunity for a Customer Service Advisor Team Leader. You will be the direct leader for our team of Customer Service Advisors, and have an important part in the Hospital's performance.

**As our Customer Service Advisor Team Leader, you will**:

- Ensure the work within the customer service advisor team meets all required standards and timescales
- Ensure all patient quotes, data and information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format
- Work alongside Clinic Bookings to ensure clinics are open and closed appropriately, allowing consultants to maximize their clinic time
- Work closely with the Patient Services Manager to enhance processes across all administration departments
- Ensure that work is carried out to deadlines and within agreed working practices and procedures
- Responsible to ensuring that team complete mandatory training within timescales provided
- Lead the co-ordination, performance management and staff rota scheduling for a team of up to 10 FTE
- Follow the recruitment process and conduct interviews
- Participate in the induction, training and mentoring of new staff
- Responsible for all absence management and annual leave including return to work interviews
- Manage your time effectively between managerial workload and administrative duties
- Complete regular 1-2-1 meetings and team meetings
- Conduct annual performance development reviews
- Works closely with the heads of all departments to ensure smooth and efficient admin processes

**To succeed as a Customer Service Advisor Team Leader, you will need**:

- Experience in Customer Service
- A forward thinking, proactive approach
- Methodical approach to task management
- A good understanding of CRM systems such as Salesforce
- A team player

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

**Nuffield Health Warwickshire Hospital**

Nuffield Health Warwickshire Hospital specialties include orthopedics, spinal surgery, eye care, oncology, diagnostic imaging, and general surgery. We are located on the outskirts of Royal Leamington Spa with easy access by rail and road - we have a large, free car park.

**Join Nuffield Health and create the future you want, today.**

**It starts with you.**
- Location

Leamington Spa - Warwickshire
- Contract type

Permanent
- Reference

JR0085061

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan
- Membership is free for employees and you can add partner and dependants at your own cost.
- eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.