Task Specialist

Management Level

G

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

The Role

We are looking for a Task Specialist to join our established Discretionary Plans operational team. To provide direction and guidance, utilising the resources available, to efficiently achieve the goals and objectives of the team, and the wider business, whilst maintaining Equiniti values and behaviours. The role offers the chance to develop specialist knowledge of share plans, alongside broader share market knowledge.

Business Function

Our large Share Plans Operations team is made up of several sub teams that carry our different elements of our services, with some teams focused on specific share plans and others providing shared services. Due to the breadth and variety of EQ’s Share Plan service, we’re able to provide our team members with fantastic opportunities to develop their knowledge and progress within our wider team.

**Responsibilities**:

- Assessing any work coming into the team
- Train and mentor team members when handing over new clients, providing guidance and advice to team members on technical elements of tasks
- Produce team MI to be shared with relevant stakeholders (e.g., weekly activity list, monthly vesting schedule)
- Work closely with Team Manager to ensure all tasks are delivered accurately in a timely manner
- Attend meetings / calls with internal stakeholders as required
- Sign off all work on ‘at risk clients’, and selected work on other clients
- Act as an escalation point for the team
- Train and mentor team members sharing best practice across the team
- Identify and implement changes to the way in which the team operates to improve service quality and process efficiency
- Provide technical guidance and advice to team members, CRMs, and Implementation Managers
- Build strong working relationships with CRM / RM’s and various other key stakeholders to ensure smooth service
- Support with any other ad hoc tasks as requested by the Senior Manager
- Supporting Senior Management with the implementation of centrally driven changes
- To role model Equiniti’s behaviours and values to demonstrate a positive leadership culture

Personal Skills and behaviours
- Self-motivated with the ability to stay focused
- Technical knowledge of systems and Share plans
- Demonstrate experience of strong customer service focus.
- High level of attention to detail and accuracy.
- Excellent skills in MS office, particularly excel
- Analytical skills; able to think through complex business issues in a focused, clear, and effective manner
- Excellent communication skills; capable of influencing and motivating
- Commitment to continuous improvement culture
- Ability to work well under pressure and remain focused on delivering an excellent service
- Stakeholder management skills.

What We Offer (UK ONLY)
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.