Vac3455 - Dementia Adviser Supervisor (Telephone)

1 week ago

Birmingham, United Kingdom Alzheimer's Society Full time

**VAC3455 - Dementia Adviser Supervisor (Telephone) - Birmingham**:
**Location**:Birmingham, Tricorn House

**Hours**:35 per week including approximately one week in eight providing evening and weekend cover as part of Supervisor team rota.

**About Alzheimer's Society**

Who we are
- Alzheimer’s Society are a vital source of support and a powerful force for change for everyone affected by dementia.

What we want
- We will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

What we do
- We support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.
- No matter whoever you are, whatever you’re going through, you can turn to Alzheimer’s Society/us for expert support through practical advice, emotional support, and guidance for the best next step
- We join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future

How we do it
- We’re the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia.

**About the role**

We have created two new roles, one based in Birmingham and one in Warrington, to support our team’s growth. As part of this growth we are also currently recruiting nine new advisers.

**Key responsibilities**:

- Responsible for the recruitment, development and performance management of Dementia Advisers working within the service. Use coaching and mentoring and strong people management skills to ensure a positive outcome on service quality, employee satisfaction, productivity, absence management, and employee emotional resilience.
- Engender a positive, solutions focussed working environment with a good team spirit and sense of equity.
- Manage competing demands and deadlines by adopting a flexible and proactive approach
- Enable and empower advisers to work to their potential and contribute to the supportive and collaborative culture within the hub management team.
- Support advisers across sites and maintain the rota to ensure appropriate levels of staffing are in place throughout the service hours to meet the demand and needs of people affected by dementia.
- Contribute to projects and continuing service improvement activities.

**About you**

As a Dementia Adviser Supervisor (Telephone) you will manage your team to ensure the provision of a high quality service to people affected by dementia. You will have:

- An ability to use management data to ensure KPIs and standards of service are met.
- Experience of integrated telephony systems and service user databases.
- An understanding of the needs of people with dementia and their carers.
- The ability to coach, mentor and support staff, getting the best out of them.

**Person Specification**
- Be passionate about making a positive difference in the lives of those affected by dementia.
- Demonstrate optimism, be engaging, and be a pragmatic individual.
- Have excellent interpersonal skills, being approachable and friendly.
- Have excellent communication skills, both verbal and written.
- Have great organisational skills to manage your caseload of clients effectively.
- Have excellent IT skills and ability to use Microsoft packages confidently.
- Be able to work collaboratively with other team members if/when required.

  • Telephone Advisor

    1 week ago

    Birmingham, United Kingdom HGW Full time

    **About us** Hello World is a small business in Birmingham. We are professional, agile, innovative, and our goal is to Successfully match the customer with the product they need. Our work environment includes: - Modern office setting - Growth opportunities '''Job Summary:''' We are seeking a Telephone Sales Advisor to join our team. As a Telephone Sales...

  • Administration Assistant

    20 hours ago

    Birmingham, United Kingdom HerondaleKingfisher House - Nursing & Dementia Care Home Full time

    Herondale/Kingfisher House - Nursing & Dementia Care Home are currently looking to recruit a full-time administrator, We are currently looking for a hardworking individual to join our team, working in a busy friendly environment, 9am to 5pm Monday, Tuesday, Wednesday, Thursday, Friday, Full time position available. The role will involve all aspects of an...

  • Protection Adviser

    3 days ago

    Birmingham, United Kingdom Reassured Full time

    Protection Adviser Full-time, Permanent Remote, UK Reassured are looking for a Protection Adviser to help our customers find the right cover for what matters most . If you're a great listener, a clear communicator and genuinely care about helping people make informed decisions, this is a brilliant opportunity to join a supportive, purpose-driven team. As a...

  • Careers Adviser

    1 week ago

    Birmingham, United Kingdom SRS UK Ltd Full time

    Specialist Career Services Ltd are currently seeking a Careers Adviser to join an established professional team. The role will be based from public and community based locations with you working with customers based in the Yardley & Northfield areas of Birmingham, providing Careers & Employability advice services to individuals in telephone, face to face or...

  • Telephone and Digital Adviser

    3 weeks ago

    Birmingham, United Kingdom NetCom Learning® Full time

    Enrolment Advisor Location: Full Training Provided | Excellent Career Progression | Leading Digital Training Provider Netcom Training, one of the UK’s leading providers of digital skills training, is looking for a driven and people-focused Enrolment Advisor to join their expanding team. This is an exciting opportunity for someone who thrives on...

  • Trainee Protection Adviser

    2 weeks ago

    Birmingham, United Kingdom Click Mortgages Full time

    Do you wish to progress in Financial Services? We are seeking a Trainee Protection Adviser to assist clients with their Life & Critical Insurance needs. You will identify their needs and present solutions to give clients the best protection for their situation. You will ideally have at least CeMAP 1 [or studying towards this] and looking to develop your...

  • Lead Careers Adviser

    2 weeks ago

    Birmingham, United Kingdom Sovereign & Bale Full time

    **Job Title**:Lead Careers Adviser **Salary**: £29,500 to £35,000 **Location**:Birmingham & Solihull **Role** Leading a small team of Careers Advisers, motivating targeted business activity and quality of service whilst holding a reduced caseload providing IAG excellence to customers. Sharing best practice throughout your team to achieve all...

  • Telephone Protection Consultant

    7 days ago

    Birmingham, United Kingdom Zurich Insurance Full time

    Job DescriptionWorking Hours: 35 hours per week - This role is available on a part-time, job-share or full-time basisLocation: Swindon Office (Hybrid Working) – with office presence flexible dependent on location.The opportunity:We’re looking for enthusiastic and engaging candidates to join our Distribution team. Experience is a bonus but is not...

  • Housekeeping Supervisor: Lead Care Home Team

    2 weeks ago

    Birmingham, United Kingdom Sanctuary Group Full time

    A prominent care organization is looking for a Housekeeping Supervisor to lead a team in maintaining cleanliness at their care home in Birmingham. The ideal candidate will have experience in housekeeping, preferably in a dementia setting, and will support the residents' well-being through professional care. The role includes team leadership, ensuring clean...

  • RN Supervisor Clinical Call Center PHCC Support Services AM

    2 weeks ago

    Birmingham, United Kingdom University of Alabama Full time

    Position OverviewPay range: $63356.80 - $90750.40 / yearSchedule: 8 a.m.-5 p.m.Benefits and perks available for eligible positions include: robust educational assistance programs generous paid time off employee assistance and wellness programs paid parental leave qualifying employer for the Public Service Loan Forgiveness (PSLF) Program plus more.Job...