Beauty Brand Ambassador Lookfantastic

7 days ago

Altrincham, United Kingdom THG Full time

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.

We're powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

**LOOKFANTASTIC**

Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day.

We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.

We are now embarking on the exciting adventure of opening our Flagship LOOKFANTASTIC store, based in the heart of Altrincham. A destination for experiencing Beauty in a way like no other

**Beauty Brand Ambassador**

**Role Description**

The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities.

**Service**
- Provides world class level of customer service and product knowledge to all customers at all times.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list
- Support and be involved in events internally and externally.

**Sales**
- Achieve personal set goals and KPI's
- Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
- Drive service, sales, loyalty and appointments with customers.

**Operational Excellence**
- Always a positive, professional and dynamic team member.
- Ensure perfect store standards including top hygiene standards in all areas.
- Assist in the update and maintain VM of all brands

**Experience/Skills**:

- Beauty retail experience preferred but not essential
- Strong passion for beauty and customer service essential
- An 'always on' approach when at work.
- Strong communication skills
- Full availability including weekends and bank holidays is imperative

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