Information Officer

This is an exciting opportunity for you to join the Hammersmith & Fulham Council Children's Services team as the Family Information Officer. The post holder will lead on the development and continuous digital improvement of the Local Offer and Family Information Service website; supporting wider sector communications and enhancing the Early Years Service reputation with local families, early years providers, schools and other stakeholders. The post holder will be responsible for producing high quality and engaging service communications across multiple channels and will need to research innovative methods of supply for this service, whilst being committed to the council vision, priorities, major programmes and initiatives. Due to the nature of the work you will need to be flexible and adaptable with the ability to manage your own work. Whilst working as part of team, you will be expected to manage your own time and travel across the borough to deliver the service. You will be able to speak and provide advice in written and spoken English to the public.

Please refer to the **Job Description** for more information.

**Role Responsibilities**:
To lead on the development of the Local Offer and Family Information Service, supporting wider sector communications and enhancing the Early Years Service reputation with local families, early years providers, schools, and other stakeholders.

You will:

- Lead on FIS responsibilities in accordance with section 11 &12 of the Childcare Act 2006)
- Lead on promoting the work of services for children and families to parents, voluntary, statutory, and independent organisations, specialist interest groups, employers, practitioner’s employment services and other information providers
- Lead on the promotion of the 2,3-and 4-year-old childcare funding and ensure greater take up of offers. To continually review, innovate and creatively communicate a clear and written process for families to fully understand the offers available
- Lead on the communication strategies to ensure uptake of two, three & four-year-old early education places and work closely with the brokerage of places
- Deploy a high degree of decision making when responding to enquiries regarding services for children and families and provide impartial advice on the range of services and related issues

**People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

**We are fair**

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

**We are driven**

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Recruiting for Attitude**:
Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:
**Complex problem-solving**
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

**Critical thinking**
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

**Creativity**

**People management**
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

**Coordinating with others**
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.

**Emotional intelligence**

**Judgement and decision making**

**Negotiation**
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.

**Service orientation**
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of obj