Customer Service Advisor

18 hours ago

Maidenhead, United Kingdom Caddie Express Full time

The role will be to provide efficient administration support to the Transport Operation, ensuring all key performance indicators are achieved, whilst meeting customer expectations and resolution of queries and complaints.

Location: Maidenhead, Berkshire

Working hours: 50 per week

**Key Partners**

Member Support

Operations

Warehouse

Depots/Members

Management Team

Key Account Managers

Business Development Manager

**Key Activities**

Customer Service Enquires/Queries

Monitoring & Reporting

Customer engagement

**Core Value**

Provide a first-class Customer Service experience

Supporting people to work at their very best.

Help create an engaged workforce.

Finding solutions in a productive way.

Providing expert advice and guidance

Delivering projects on time to improve KPIs.

**Key Customers**

Members

Depots

Corporate customers

Operations

**Key Resources**

Nexus system

Policies & Procedures

Rule Book - Member Service Agreement

**Customer Relationships, Service and Delivery**

Timely, professional and accurate response

Deliver on promises

Regular communication and updates

Meeting deadlines

**Company Values**

Honesty

Transparency

Mutually Beneficial Relationships

Sustainability

Commitment

Innovation

**Strengths, Skills and Competencies**

Excellent Customer facing skills

Exceptional interpersonal skills

Highly organised, strong, and influential communicator

Regular Knowledge of UK logistics

Natural ability and desire to problem solve

**Key Deliverables and how you capture value**

Feedback from customers

Reduction in customer related issues

KPI outcomes

**Role Specific Responsibilities**

Managing the daily SDM report of all AM/Timed and premium consignments with a possible extension to Economy freight

Checking the held over report and carrying out corrective action.

Monitoring new/ghost scans

Processing the previous day ‘failure’ report

First point of contact for all incoming queries via phone call and E-mail

Processing customer returns

Customer Manifesting

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
No

Ability to commute/relocate:

- Maidenhead, SL6 3JP: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

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