Claims Handler

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**

Join Gallagher Bassett as a Casualty Claims Handler, where you'll play a pivotal role in investigating insurance claims, determining liability, and ensuring fair settlements for our clients. This dynamic position involves assessing damages to people and property, collaborating with third parties, and delivering exceptional service to our clients.

**How you'll make an impact**
- Review and record claims in our in-house system, ensuring compliance with product standards and policy coverage.
- Conduct liability investigations using various methods, including phone, correspondence, and field visits.
- Evaluate claims by gathering evidence and adjusting reserves in line with Gallagher Bassett's realistic reserving philosophy.
- Clearly explain liability decisions and negotiate settlements within your authority level.
- Respond promptly and courteously to written and phone inquiries.
- Regularly review claims to ensure accurate reserves and timely closures.
- Build strong relationships with clients by providing friendly and efficient service.
- Collaborate with solicitors to ensure effective case management.
- Assist with general office administration to support smooth operations.
- Comply with all Gallagher Bassett procedures and undertake additional duties as required.

**About You**
- Previous EL and PL Claims experience
- Ability to verify and analyse coverage for adjuster-level claims with moderate supervision.
- Determine liability and compensability for adjuster-level claims.
- Recognise and pursue recovery opportunities at the earliest stage.
- Communicate clearly, concisely, and logically in both written and verbal formats.
- Confidently prepare and present claims with poise.
- Eligible to work in the UK.

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal