Claims Handler

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**

Are you motivated by helping people and delivering excellent customer service?

You’ll be known internally as a Recovery Claims Handler in our in-house law firm, Strata Solicitors. You’ll be responsible for efficiently managing a caseload of claims and delivering exceptional client service.

Once you’ve passed your probation period, typically 3-months, you’ll be able to work from home two days per week. Our offices are open between 8am and 6pm, Monday to Friday. You’ll work 37.5 hours between those times. To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII) or a professional legal qualification.

**How you'll make an impact**

You will proactively handle your own caseload of uninsured loss recovery claims on our office case management system. You’ll communicate with third parties and insurers on legal liability for road traffic accidents and achieve swift settlement for our clients.
- Respond to all written and phone enquiries clearly, courteously, and promptly
- Develop relationships with clients by providing a friendly and efficient service
- Maintain accurate and up-to-date information on our claims system at all times
- Adhere to all regulatory requirements
- Consider litigation at the appropriate stage of the claim to avoid delays and act in our client's best interests

**About You**
- You’re a fast learner and able to make sound decisions quickly
- You’ll be able to negotiate and influence people both in writing and over the phone
- You’ll be confident using the phone to get updates and resolve disputes
- You work well independently and as part of a team
- You have attention to detail and can effectively focus on tasks in a fast-paced environment.
- You take pride and ownership of your work and have a ‘can do’ attitude
- Knowledge of the Highway Code would be advantageous
- Eligible to work in the UK

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicit