Mitigation Coordinator

1 week ago

Colchester, United Kingdom Property Risk Inspection LUK Full time

**The role**:
An exciting opportunity has arisen to work within our Property & Insurance Support Services team as a Mitigation Coordinator. We are looking for a dynamic individual with a high attention to detail who is a proactive problem solver and is able to multitask effectively.

**Specifically, this role will**:

- Assist with the delivery of services and products to meet client deliverables in regard to established standards and KPIs.
- Ensure quality assurance of products and services enabling high levels of customer satisfaction.
- Liaise with 3rd parties including councils, tree officers, solicitors and the general public.
- Monitor the progress of all workloads to ensure they are resolved in a timely manner, whilst maintaining detailed records of all communication and documentation.
- Inbound & outbound telephone calls.
- Raise invoices along with proofing and issuing final reports to the clients.

**The person & experience**:
The successful applicant must have a high attention to detail, along with a thirst for knowledge and will have the relevant experience:

- Office administration
- Use of web-based databases.
- Working within insurance or property management sector, managing case loads is desirable but not essential

**Skills & Aptitudes**:

- Competent and confident telephone manner.
- Excellent verbal and written communication skills.
- Be competent at taking instruction and delivering.
- Excellent personal effectiveness, and the ability to meet deadlines.
- Problem solving skills.
- Highly competent in the use of MS Office, specifically Excel, Word and Outlook.
- GCSE Maths & English A-C (or equivalent).

**Behavioural skills**:

- Ability to take responsibility for their role in the business.
- Focused, ensuring compliance and quality is maintained.
- Assertive, Pro-active and self-motivated.
- High attention to detail, whilst maintaining the ability to see the bigger picture.
- Excellent interpersonal skills specifically relating to client liaison and engagement with co-workers.
- A team player with a can-do attitude, and who can motivate others.

**Interested?**

Pay: From £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Free parking

Work Location: In person

Reference ID: Admin Support (INS)

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