Hotel Receptionist

_Easthampstead Park is a beautiful Victorian mansion set in the Berkshire countryside, surrounded by over 60 acres of woodland, parkland and formal gardens, yet is only minutes from Wokingham and Bracknell. The hotel has recently had a major refurbishment creating 93 stunning bedrooms, a state of the art gym and refurbishment of all conference, meeting rooms, ballroom, bar and reception._

**We are looking for a dynamic Hotel Receptionist to join our Team**

**Shift pattern will be 40 hours per week over 5 days including weekends.**

**(Shifts between 07.00am & 10.30pm)**

**Part of these hours will be working 2 night shifts per week (10.15pm - 07.15am).**

As Hotel Receptionist you will be responsible for offering a welcoming and seamless check in/check-out experience, manage incoming calls for bookings or general enquiries and promote the hotel’s facilities and services in a positive way optimising every opportunity. As Hotel Receptionist, you will have a natural, warm, engaging personality, excellent attention to detail and have the ability to remain calm in all situations. Experience in the use of OPERA would be a distinct advantage.

Primary Responsibilities
- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Easthampstead Park.
- Ensure good communication with all departments throughout the hotels.
- Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To have an excellent knowledge of all reception procedures.

Pay: Up to £24,000.00 per year

Additional pay:

- Tips

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Wokingham, RG40 3DF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- customer Service: 1 year (required)

Work Location: In person