Hotel Receptionist

2 weeks ago

Wokingham, United Kingdom Moat House Reading Full time

Job Summary: We are seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests upon arrival and provide them with information about hotel services, amenities, and local attractions - Check guests in and out of the hotel, ensuring accuracy of information and timely completion of necessary paperwork - Handle guest inquiries, requests, and complaints in a prompt and courteous manner - Answer phone calls and direct them to the appropriate department or individual - Assist with reservations and room assignments, taking into account guest preferences and availability - Process payments and maintain accurate records of guest transactions - Maintain a clean and organized front desk area, including the lobby and reception area - Collaborate with other hotel staff to ensure smooth operations and guest satisfaction Requirements: - Previous experience in guest services or hospitality is preferred - Excellent communication skills, both verbal and written - Strong phone etiquette with the ability to handle multiple calls simultaneously - Bilingual or multilingual skills are a plus - Proficient in using computer systems for check-ins, reservations, and other front desk tasks - Ability to handle difficult situations with professionalism and remain calm under pressure - Strong attention to detail and organizational skills At our hotel, we value our employees' contributions and offer a supportive work environment. Join our team today as a Hotel Receptionist and be part of creating memorable experiences for our guests.

**Job Type**: Zero hours contract

Pay: £11.44 per hour

Expected hours: 20 - 40 per week

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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