Income Officer

1 week ago

Redditch, United Kingdom Bromford Full time

Do you have a passion for customer service? If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you

Some experience in housing or benefits advice would be helpful. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible.

It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it’s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.

**This role is a full-time permanent role based in Bromsgrove, Redditch, Ludlow, Bridgnorth and surrounding areas. An Enhanced DBS check as well as a full driving licence and access to a vehicle is required.**

**In this role, we want you to bring**:

- Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection
- An understanding of housing benefit, universal credit and welfare reform legislation would be an advantage
- Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way
- A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload
- A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements
- Good IT skills, attention to detail, and an excellent work ethic
- A full driving licence and access to a vehicle

**The closing date is Thursday 4th July with interviews taking place week commencing 15th July.

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