Dispatch Support

**Dispatch Support**

**Ansty, Coventry**

**Starting salary of **£21,287- £25,043 based on experience**

Here at Cadent Gas we’ve recently reviewed the shift uplift for this role. The entry rate of pay is from £25,714.70 - £26,821.62 (Shift Dependant).

You also have the opportunity to earn up to £30,251.94 - £31,554.18 by exceeding expectation on your annual targets.

**The Important Bit**

**_Send in your CV for us to review and we’d look at next steps Check carefully at the bottom of this page for our closing date on this job role. Once the job posting is closed, we’ll then:_**

Invite you into an Assessment Centre at our brand new Ansty Office.

Once at our Assessment Centre we’ll ensure you have:

- Two computer competency assessments. We really require speed and accuracy from a computer literate individual for this role We’ll also get time here to check out how you prioritise and manage your time.
- A face to face interview. Once you know all about the role and what we’re looking for, we’ll be able to get to know you further through our interview process

**_We are looking to start successful applicants on Monday 17_**_th_**_ October, with assessment centres being held mid-September._**

**PLEASE READ THE BELOW WITH REGARDS TO WORKING HOURS FOR THIS ROLE**:
Your shifts would be a six-week continuous pattern that would contain a mix of the below working hours Monday-Sunday:
AM: 06:45-14:00

PM: 13:30-22:15

Day: 08:00 - 16:00 & 10:30-18:00 & 12:00-20:00

15:00-23:00

N: 22:00 - 07:00

**A Little About Us**

At Cadent we’re excited to be part of the future of UK energy One thing we know for sure - this last year has shown us that when we combine our brand with the talent of Cadent employees, we create something special. We’ve got a clear roadmap that will both drive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping/creating a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.

**Day to Day**
- Provide comprehensive administrative support to the Manager and Team
- Ensure support is provided to meet team's objectives and requirements
- Support the development, collation and production of Key Performance Indicators
- Work within and promote the philosophy of safe team working
- Broad knowledge of Cadent’s Core Policies and Procedures that impact the way we operate
- Facilitate and efficiently co-ordinate and administer projects the team is working on
- Actively demonstrate and promote the Cadent Values, and positively contribute to a customer-oriented approach
- Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for improvements
- Be inquisitive with an interest in developing existing skill set and learning new skills
- Liaise with both internal and external stakeholders
- Demonstrate an inclusive work ethic

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1**Within Your Role**
- Working in a high-pressure environment with a high volume of incoming calls and maintaining a calm and professional manner.
- Able multi-task with a high-level approach to problem solving.
- Strong communicator who takes and articulates decisions routinely and confidently.
- Demonstrating strong interpersonal skills with an ability to build relationships with internal and external stakeholders and customers.
- Ensuring data captured from the field is managed appropriately and is ‘Right First Time’.
- Supporting and coaching colleagues in order to achieve individual, team and departments goals and aspirations.
- Regular communication with engineers and customers to ensure all jobs are acknowledged and attended by the allocated time and assist with any issues.
- Overseeing the dispatch of all work to all engineers.
- Ensuring jobs are in alignment with the engineers’ schedules for that day.
- Maximising the efficiency of ‘on day’ resources.
- Responding to emerging situations in an agile manner.
- Being the first point of escalations in respect of workload and customer management.
- Utilising the systems required to maximise their effectiveness and to having the ability to coach other team members.
- Supporting the leadership team with resilience events (BCM, incidents).

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**What You’ll Bring**

We operate throughout the entire year to ensure we are meeting the needs to those who rely on us the most. our Customers. To operate at our best, we look to employ the best, so we would love to hear from you if you have:

- Understanding of customer service delivery - experience in customer service and working to targets is ideal.
- Data input skills (speed and accuracy).
- Logical thinking with the ability to resolve problems quickly and effectively.
- Computer literate, with basic understanding of MS Office packages.
- In-depth k