Customer Service Advisor

1 week ago

Glasgow, United Kingdom KwikFit Full time

**The role**
Everyday is an exciting new challenge as a Customer Contact Advisor with no two calls being the same. You will experience new things - not to mention the weird and wonderful problems you’ll encounter - there’s no shortage of variety and plenty of opportunity to use your finely tuned people skills. By joining our team, you’ll be sharing your skills with the best in the business at a company where career development and training are a priority. If you’re already on your way to being a great advisor, Kwik Fit will get you there faster.

The role itself will have you as the first point of contact answering a wide range of calls from dealing with customers online enquiries, bookings and payments to our very own fleet customers calling for advice and making bookings. As a Customer Contact Advisor, you will play an integral role in continuously meeting our customers’ needs and expectations all whilst delivering the very best customer service.

**Key accountabilities**
No two days are the same at Kwik Fit
- Achieving key maximum performance results measured on telephone statistics, speed and accuracy.
- Maintain high levels of customer awareness and flexibility.
- Report areas of improvement or concern to line manager.
- Work as a conscientious team member.
- Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times.

**Additional Information**
- Various full time shifts available
- Monday to Wednesday and Thursday 8am until 4.30pm, Saturday 7am until 3.30pm - 40 hours over 5 days
- Monday to Friday 7am until 3.30pm - 40 hours over 5 days
- Monday to Friday 7am until 1pm - 30 hours over 5 days

**Skills & experience** Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community. Striking that balance as a Customer Contact Agent requires a special skill set including**:

- Excellent keyboard skills.
- Excellent telephone manner.
- Sound commercial knowledge.
- Problem-solving and analysis.
- Excellent written and verbal communication.
- Excellent Customer Service skills.
- Ability to handle complex queries and challenging customer scenarios.
- An ability to learn new systems and processes.
- Excellent communication and relationship skills.
- Ability to work under pressure to meet business KPI’s and targets.

Job Reference: KF09014

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