Service Supervisor

2 weeks ago

Leighton Buzzard, United Kingdom Recra Consulting Full time

**Service Supervisor - Permanent**

**_Recra are working in partnership_**:

- _with a well-established British manufacturer who are looking to add a Site Supervisor to their site in Leighton Buzzard.

The main purpose of this central role for the organisation is to ensure all correct work practices, procedures and safety precautions are followed at all times to ensure world-class service to the customer is provided. This demanding customer-facing role will see you assess job priorities and assign them accordingly to the Field Service Engineer team. You will need to make sure that work is carried out on schedule and liaise closely with the Depot Manager and the Sales Department to give feedback on service planning and overall performance.

**Duties**:

- Build strong and positive relationships with customers (and on occasion face to face)
- Answer all in-coming calls efficiently (answer with confidence in yourself, in your colleagues and in your Company and take ownership of those calls)
- Meet and exceed customer expectations whilst maintaining profitability.
- Responsible for ensuring work-in-progress is kept to a one-month minimum
- Liaison with the parts department to order parts required for workshop tasks
- Liaison with service supervisor on efficient use of service engineers
- Responsible for ensuring service engineers are efficiently and effectively used to keep machine downtime in the depot to a minimum
- Responsible for the efficient and accurate raising of warranty claims in conjunction with the warranty team
- Responsible for the efficient and accurate raising of service job cards and sublet numbers
- Responsible for ensuring the customer is kept fully updated regarding machine repair work and/or additional work requirements
- Responsible for the efficient and accurate invoicing of internal accounts

**Essential**:

- To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
- Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
- Teamwork, ability to work confidently within a group and on own initiative
- Drive and determination to get things done, make things happen and continually look for better ways of doing things
- Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem-solving
- Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions
- Commercial Awareness, ability to understand the commercial realities affecting the organisation
- Flexibility, ability to adapt successfully to changing situations and environments

**Personal Attributes**:

- Capable of delivering results under pressure and to strict deadlines
- Ability to be professional, cheerful, co-operative at all times
- Quality focused
- Honest, reliable, trustworthy, good timekeeper
- Ability to be motivated and customer-focused

**Hours**:
Monday - Friday 7.30-4.30pm

**Please contact us at Recra on 0116 4646336 for more information.**

**About Recra Consulting**:

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